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Phoenix, AZ 85027PHONE NUMBER AVAILABLEEMAIL AVAILABLEEDUCATION AND TRAININGBachelor of ScienceNursingWestern Governors University, Salt Lake City, UTExpected in May 2024Certified Medical AssistantHealth CarePhoenix Job Corps Center, Phoenix, AZHigh School DiplomaWillow Canyon High School, Surprise, AZAMITOJ SINGHSUMMARYWell-trained medical assistant and clinical office manager with proven expertise in organizing efficient medical office environments and assisting with diagnostic efforts for patients. Proficient at collecting specimens, conducting basic assessments and monitoring vitals. Expert with ECW, epic and Cerner EHR system and skilled at learning new processes to meet unique office requirements.Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff.Dedicated clinical office manager skilled with technical clerical patient support staff support. Strong ability to communicate clearly and effective to patient and staffOutgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement.SKILLSCatheter change and preparationWound care and irrigationPatient feedingAdvanced anatomy knowledgeProper sterilization techniquesUnderstands medical proceduresVenipuncture and phlebotomyOSHA complianceCharting expertiseHIPAA complianceMedical terminology knowledgeHuman anatomy and physiologyData entryFirst aidUnderstands mobility assistance needsPhlebotomyPatient scheduling13 languagesElectrocardiography (EKG)Certified in Basic Life Support (BLS)Clinical applicationsVital sign monitorsActive listeningClient satisfactionCommunity integrationClient documentationRecords maintenanceCare plan managementCase managementRecords managementCase management experienceAdministrative support specialistBusiness correspondenceCoordination skillsMedication administrationWound careCRM and office management softwareTraining and coachingProject managementSenior leadership supportCustomer relationsWorkforce ManagementEvent coordinationScheduling and calendar managementReport writingIssue and conflict resolutionEmotional awarenessProgress evaluations understandingTreatment plans knowledgePatient assessmentResearch and facts collectingAssistance program knowledgeCustomer support and assistancePPE useMultitaskingDocumentation procedures expertInventory and supply managementPreparing specimens and samplesCommunicating with patient familiesClient evaluationFamily counselingCrisis managementCommunity resourcesCritical thinkingSupervision & leadershipComputer skillsFlexible schedulePeople skillsTroubleshootingConfidentialityPatient evaluationProgress monitoringDeveloping relationshipsTracking client progressAddictions specialistUnit Management and LeadershipSuicide precautions expertisePatient Health EducationClinical Quality ImprovementEXPERIENCECAREGIVERRise above Glendale, AZ January 2018 - January 2020Assisted with meal planning to meet nutritional plans.Helped clients with personal needs from exercise to bathing and personal grooming.Monitored vital signs and medication use, documenting variances and concerning responses.Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters.Engaged client in physical and mental activities to sustain quality of life.Maintained clean and well-organized environment to promote client happiness and safety.Delivered high-quality, geriatric care to private client.Coordinated with doctors and registered nurses to develop care plans for patients.Transported patients to and from medical, dental and personal care appointments.Worked with supervisory medical staff to review cases and improve care.Fostered relationship with client, providing companionship and counseling.Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.MEDICAL ASSISTANTPhoenix Children's Hospital Chandler, AZ October 2021 - December 2021Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.Kept facility stocked with necessary supplies, equipment and instruments.Administered rapid tests such as [Type] and [Type] to help clinical staff assess conditions.Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.Contacted pharmacies to submit and refill patients' prescriptions.Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.Reviewed treatment sheets for consistency, completeness and accuracy.Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.Followed all principles of asepsis and infection control to meet patient safety guidelines.Implemented inventory tracking system to maintain product accessibility and lower equipment cost.Prepared prescription refill requests on behalf of physician to prevent lags.Printed and filed examination data records according to HIPAA patient standards.MEDICAL ASSISTANTMountain Park Health Center Phoenix, AZ February 2020 - October 2020Conducted patient interviews to gather health history, vital signs and information about current medical issues.Tested and repaired dialysis and medical testing equipment.Coordinated and executed proper medical waste disposal.Took messages using Allscripts Touchworks.Reviewed treatment sheets for completeness and accuracy.Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.Assisted patients in preparation for examinations, assessing and recording vital signs.Communicated with patients by phone and via written correspondence.Observed and documented patient status and reported patient complaints to case manager for resolution.Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.Assisted with technical treatments and entered information in patient records and charts.Completed and submitted clinical documentation in accordance with agency guidelines.Scheduled surgeries by making arrangements with surgical center and verifying times with patients, preparing charts, pre-admission and consent forms.Positioned patients for optimal comfort before procedures.Answered appointment calls.Prepared, stained, cover slipped and catalogued cytology specimens.Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.Sterilized medical equipment after each procedure.Requested scripts from doctors and verified insurance and coding.Educated patients about medications, procedures and physician's instructions.Followed all principles of asepsis and infection control.MEDICAL ASSISTANTArrowhead physical medicine Glendale, AZ August 2019 - February 2020Furnished necessary supplies, support and assistance to medical staff and patients for unit specific procedures.Trained patients on how to properly operate medical equipment.Contacted pharmacies to submit and refill patients' prescriptions.Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.Produced ER, OR and portable x-rays.Interviewed patients to verify information, record medical history and confirm purpose of visit.Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.Sterilized medical instruments as needed.Conducted patient interviews to gather health history, vital signs and information about current medical issues.NURSING STUDENTBanner Health Phoenix, AZ December 2021 - CurrentPartnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.Measured patient peak flows to improve workflow efficiency.Used cerner software to process patient payments and update accounts.Kept facility stocked with necessary supplies, equipment and instruments.Batch-scanned and indexed patient charts to improve data availability while maintaining security.Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.Assisted with patient admission by setting up and explaining call system and answering questions.Oversaw patient immunization, supporting nurses through vaccine-specific training and supervising administration.Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies and mass casualty incidences.Assisted medical team with procedures.Delivered high level of care to every patient.Maintained safe and comfortable environment for each patient.Collaborated with staff members to facilitate quality care.Monitored patient status and reported update to senior medical staff.CLINICAL OFFICE MANAGERCare lock clinic Phoenix, AZ August 2021 - CurrentChecked on employee work regularly to verify compliance with OSHA, HIPAA and office-specific standards governing quality patient care.Verified and administered employee timesheets to maintain accurate payroll.Managed PTO by approving, denying and processing requests.Partnered with senior operations staff and human resources to expertly handle office or employee issues.Organized and maintained documents, files and records.Worked with management team to improve workflows and eliminate unnecessary tasks.Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.Analyzed and identified improvements to implement in department systems and controls.Trained employees on best practices and protocols while managing teams to maintain optimal productivity.Evaluated program performance against expectations.Communicated company philosophies and policies, demonstrated work routines and documented performance.Managed work requests, new orders and pricing changes while coordinating logistics to verify delivery dates.Planned and executed successful corporate meetings, lunches and special events for large and small groups.Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client appointments.