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3:32 all 5G @Candidate's Name  Street Address ...Support Supervisor in managing the operations of the SMART Database globallyResponsible for delivering quality technical services related to assigned clientReviewed clinical protocol and make appropriate recommendationsTranslated all documented customer expectations in Covance database in order toprovide seamless servicesC. Keith Page 2January 2015 ~ August 2018Global Client Coordinator Specialist /Administrative SupportSample Disposal Forms; ordering medical testing kits, generate database reports throughcompliance with the CLS Global Project Management teamProven experience and ability to liaise with internal and external departments when the CDCteam and Kit Production to minimize workloadsAttend required training to maintain Client Coordinator capabilities and for continuousdevelopmentCoach/Mentor to four onboarding colleaguesSubject Matter Expert for Site Initiation when processing request and detail orientedParticipate in process improvement of the Workload Management Initiative StudyMaintenance for Turnaround TimeDeliver outstanding client satisfaction by going above and beyond by assisting with questionsand workload from colleaguesCollaborated on the SI/CC Integration committee for crossing training processesResponsible for managing and completing Project Management requests: Site loads/modificationsSeptember 2008  December 2014Kit Inventory ManagementDemonstrated the ability to plan and prioritize site investigator list timeframesReviewed Statement of Work (SOW) to determine the needs of the investigator databaseInitiated new investigator sitesLoaded the database with the method of report delivery and enabled alert faxing as definedin the SOWAssisted and supported Management in the implementation of global process andproceduresDocumented all service failures, resolved, and escalated to Management when appropriateresolution was incompleteAdjusted or customized Kit Material to meet project needsResolved service failures and escalated to upper ManagementNovember 2006 - September 2008Specimen Management/Lab AssistantSkillsPerformed internal and external customer service by assisting in special projects for clientsAccountable for handling/storing and processing of irreplaceable clinical trial specimensActed as mentor to Assistant I answering questions and provided on-the-job trainingPerformed daily maintenance according to Daily Check ListCross-trained in Registration and RescanSupported the Resolution Team finding discrepancies to resolve problem samplesKnowledge of Zavacor & SMART DatabaseAdhered to SOPs and documentation processesAnalytical; Customer Service; Interpersonal skills; Oral/Written Communication; Organization;Problem-solving skills; Computer skills - Microsoft Office Outlook, KEA Zavacor, SMARTDatabase, and CIMS