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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Monroe Ave.Rochester, NY Street Address
PHONE NUMBER AVAILABLEWebsite portfolio: www.dalessandraportfolio.comEmail: EMAIL AVAILABLEPROFILE SUMMARYIT professional with over 10 years of experience working in various areas information technology. Has the knowledge and background to learn quickly new programs and areas of interests and is able to work in a fast-paced IT environment. Great communication skills, with a positive attitude to build confidence with clients that I can resolve their problem. I have a high attention to detail to resolve complex technical problems quickly, which helps to build customer loyalty, with a record of accomplishment of exceeding all target KPI's.EDUCATIONBachelor of Science: Information Technology, network managementSouth University: April 2015Achievements: maintained a 3.94 GPA throughout my collegiate career, I remained on the dean's list in every semester in the four years I was in college. I also built my own website using HTML,CSS, and java script.SKILLSProficient in Microsoft Office Suite C, C++ & C# PerlAdobe Dream Weaver Visual Basic Linux UbuntuHTML VB.Net Oracle 11gJAVA COBOL SQLVisual Studio RPG II MYSQLMS active directory, server 2012 WinSCP PuttyCitrix SalesforceI do not have any Cisco certifications such as CCNA, but I have experience working on Cisco devices such as Cisco routers as well as firewall configurations and server configurations. I have also worked with clients that were using the Citrix server virtual desktop configurations. I have also provided support for Multi-functional printers such as HP and brother printers.RELEVANT EXPERIENCEVoice systems support technician, Mitel Oct 2018 - Oct/14/2022Providing technical support for their Cloud PBX systemsResolving phone registration issues and call quality issues by accessing the Cisco and HP router configurations to determine ARP table and IP configurations.Fixing the configurations when the phones would not register to the cloud server by checking theConfigurations of the client's phones to the cloud PBX.Fixing call routing and audio problems by tracing the calls through the Cloud PBX server logs, carrier-tracing logs and phone logs. Determining the cause and resolving it through the investigation of the data collected. Accessing and troubleshooting through the follow devices Linux LDVS switches, SBC's (session border controllers, local phone logs, Trunk and voice switches. I have to be able to read all these logs to determine the cause and resolution of the issues.Mitel also provided a application softphone that worked on the citrix remote desktop platform of which I also supported.ERC voice systems support, Windstream Communications Oct. 24, 2016-Oct. 2018Resolving call routing issues by voice switch configurations gathering information for the NOC engineering teamRunning voice traps to collect data to resolve call quality issuesSetting up call forwarding to help troubleshoot and test phone number problemsProviding support help with client's PBX equipment through remote access, to the extent of analyzing problems with their PBX vendor so they can be engaged for resolution.Application Systems support, Unisys Corporation September 19, 2016-Oct 21, 2016Provided technical support for Capital One's over 4000 applicationsSetting up VPN access to users for remote accessFixing MS outlook problemsComputer clean ups and updatesPremium tech support team, Frontier Communications Inc. 2015-2016Providing tech support for frontier business and residential clients. Running remote sessions with the client to fix windows and MAC issues on their PC'sTechnical support for our internet and fios servicesTechnical support for MAC and Microsoft OS's windows XP,Vista,7,8,and 10Technical support for email services and applicationsTechnology Sales Development Team, Layer 3 Technologies, Inc. 2010- 2015Develop new clients and sale leads for the technology departmentInitiate online demos to present and sell network appliances such as SANs & FirewallsCoordinate sales for LAN and WAN optimization solutions and disaster recoveryCommunicate with clients in higher education, government, engineering professionsConsult with clients on network infrastructure and solutions that will increase network efficiencyTechnology Sales Representative, ITX Corporation 2009-2010Guided sales of mobile applications on major platforms such as I Phone, Blackberry & AndroidDeveloped new clients through sales calls and visiting universities and collegesContracted by universities such as University of North Carolina and University of TorontoTechnology inside Sales Representative, Covad Communications 2005-2009Sold high speed internet, VoIP and wireless services to customers based on needsExceeded and met goals every month to improve overall store salesSecured the and delivery of Wi-Fi services to the NYS Parks DepartmentEstablished, maintained and nurtured client relationships and become the liaison for issuesMILITARYCombat Engineer, US Army |
