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Click here or scroll down to respond to this candidateCandidate's Name
Street Address N. Fairway Ct EPHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryAuthorized to work in the United States for any employerHave been vaccinated against Covid-19.Personable Receptionist is successful in leading front desk public relations.Organized and efficient while providing exceptional service to clients.Well-organized professional equipped with varied experiences in administrative roles.Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.SkillsHighly Motivated MultitaskingData Research and AnalysisGreeting incoming visitors and customers professionallyManaged multiple tasks and met time-sensitive deadlines.Customer Complaint ResolutionComputer ProficiencyWork HistoryMaryland Gardens - Receptionist / Administrative AssistantGreeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.Kept reception area clean and neat to give visitors a positive first impression.Immanuel Campus Of Care Peoria, Arizona RECEPTIONIST, (11/2013 to 06/2022 )Highly motivated multitasking, with a multi-line phone systemSend out monthly statements and quarterly Trust statementsEnter all Labs into PCCGreeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.Kept reception area clean and neat to give visitors a positive first impression.Managed multiple tasks and met time-sensitive deadlines.Provided clerical support to company employees by copying, faxing, and filing documents.Sorted, received, and distributed mail correspondence between departments and personnel.Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.Control Services - ADMINISTRATIVE ASSISTANT,(03/2007 to 06/2013)To (5) Project Managers for several local Malls,dispatch calls to the project managers when there was a problem at the mallsregarding plumbing, electrical, HVAC, roofing, and landscapingAlso, handle calls to vendors and tenantsHandling accounts receivable and payable for all vendors.CarQuest Phoenix, Arizona CUSTOMER SERVICE DISPATCH, (08/2005 to 03/2007)Answered multiple phone lines regardingRoofing, plumbing, electrical, landscaping, and any other issues that needed immediate attention on their properties.Facilitated communications between customers and field personnel to answer questions or resolve concerns.Handle any billing issues that would ariseReceived new orders, prepared documentation, and assigned personnel.Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.American Express Phoenix, Arizona CUSTOMER SERVICE REPRESENTATIVE, (03/2004 to 05/2005)Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered a constant flow of customer calls with minimal wait times.Offered customer advice and assistance, paying attention to special needs or wants.Recommended products to customers, thoroughly explaining details.Provided information regarding charge accounts and loyalty programs.Responded to customer requests, offering excellent support and tailored recommendations to address needs.Arizona Public Service Phoenix, Arizona CUSTOMER SERVICE REPRESENTATIVE, (04/2000 to 07/2003)Handled outbound and incoming calls up to 85 + calls per dayWorked with businesses that were strugglingEvaluated account and service histories to identify trends, using data to mitigate future issues.A promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.EducationHigh School DiplomaAlhambra High School - Phoenix, AZRio Salado College - Tempe, ArizonaRelevant Coursework: Customer Service Management16 College CreditsReference Co-Worker & BossShayne Taylor PHONE NUMBER AVAILABLE EMAIL AVAILABLERegional at EMCORShirley was the first Administrative Assistant at a previous job where we both worked.Great communicator, with a huge heart and a willingness to complete any task put in front of her.Timely and professional Shirley would be an asset in any capacity. |
