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Click here or scroll down to respond to this candidate Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Street Address
CUSTOMER SERVICE & OPERATIONS SPECIALISTHighly dynamic, dedicated, and results-driven professional with extensive experience in customer service, sales, and team leadership. Proven track record of efficiently assessing customer needs, providing exceptional care, and driving customer satisfaction. Adept at collaborating across all levels of the organization to accomplish projects within deadlines without compromising quality. Energetic self-starter with strong interpersonal, problem-solving, and communication skills. KEY EXPERTISE & CORE ACCOMPLISHMENTS
Customer Relationship ManagementTeam Leadership & SupervisionOperations ManagementProcess ImprovementSales & Marketing SupportInformation Technology ApplicationsLogistics & Supply Chain CoordinationTraining & DevelopmentConflict Resolution & Crisis ManagementConsistently exceeded productivity, customer satisfaction, and problem resolution targets at AT&T, receiving 16 Monthly Perfect Attendance awardsImproved experience for customers with chronic service issues at AT&T through diligent troubleshooting and solution deliveryAssisted in the supervision and training of associates at Walmart-Sam's Club to ensure exceptional customer servicePROFESSIONAL EXPERIENCE
Member Team Lead Dec 2020 Nov 2023Walmart-Sam's Club, Canton, MISupervised associates and provided exceptional customer service in a fast-paced retail environment.Assigned duties to associates and assisted management with supervision to maintain efficient operationsAssisted customers with purchasing decisions, locating merchandise, and utilizing self-service technologyHandled claims and returns, organized merchandise, and maintained cleanliness of assigned areasDeveloped and implemented processes to meet business needs in collaboration with managers and coworkersDemonstrated, promoted, and supported compliance with company policies, procedures, and standards of ethics Usher Aug 2017 PresentIlitch Sports & Entertainment, Detroit, MIRepresented the Detroit Red Wings and provided first-class customer service at various entertainment venues.Greeted guests, assisted with seating, and responded to questions and needs during eventsMonitored crowd behavior, ensured guest safety, and resolved issues as the first responderScanned tickets, guarded doors and stairways, and maintained organization in seating areasEngaged guests, recognized regulars, and created a welcoming atmosphere at every opportunity Learned seating layouts, policies, and procedures of multiple venues and adapted to each event Customer Assistant Sep 2014 Feb 2016AT&T, Detroit, MIProvided technical support and customer service for residential and business DSL customers.Diagnosed and resolved service connectivity issues as a Tier 1 Digital Subscriber Line (DSL) technical support specialistRecommended product and service upgrades based on customers' unique needs and wantsIdentified and delivered alternative solutions to meet customer needs and improve experience for those with chronic issuesConsistently met and exceeded internal targets for productivity, customer satisfaction, and problem resolution Received 16 Monthly Perfect Attendance performance awards for demonstrating exceptional reliability Customer Service Representative Aug 2012 May 2013Speedway, Farmington Hills, MIAssisted customers and maintained store operations in a fast-paced gas station and convenience store setting.Ensured customer satisfaction by assisting with purchasing decisions and handling transactionsStocked and organized store merchandise, monitored inventory levels, and supervised fuel deliveriesMaintained a clean and organized store environment to provide a pleasant shopping experienceMonitored cash register transactions and fuel levels to ensure accuracy and prevent loss Demonstrated flexibility and adaptability in a dynamic, high-volume retail environment Server/Host/Dining Room Attendant Oct 2005 Jun 2012Crescent Hospitality, Livonia, MIProvided exceptional dining experiences for hotel guests in both restaurant and room service settings.Took guest orders, served meals promptly, and ensured guest satisfaction with their dining experienceSet up, cleared, and reset tables efficiently to maintain a clean and inviting dining environmentStocked service stations, assisted food servers, and collaborated with team members to deliver excellent servicePrepared itemized checks, collected payments, and verified guest identification for alcohol serviceExplained menu items, made recommendations, and addressed guest concerns to enhance their dining experience EDUCATION & CERTIFICATIONS
Associate s degree in general studies (In Progress, Expected Completion: 2026)Oakland Community College, Farmington Hills, MI SKILLS & ADDITIONAL INFORMATION
Technical Skills:Technical Support Tools: Experienced with diagnostic tools and helpdesk software for troubleshooting and resolving technical issues.Microsoft Office Suite: Advanced proficiency in Word, PowerPoint, and Outlook for document preparation, and communication.Point of Sale Systems: Knowledgeable in operating POS systems in retail settings, ensuring accurate sales processing and inventory management.Communication Platforms: Competent in utilizing modern communication tools like Microsoft Teams and Zoom for effective team collaboration and meetings.Security and Surveillance: Familiar with security monitoring systems used in loss prevention and safety management.Database Management: Basic understanding of database software and data entry practices to maintain accurate and up-to-date records.Additional Information:Awards: Achieved multiple Perfect Attendance awards at AT&T, recognizing consistent reliability and dedication.Activities: Active member of the West Point Society of Michigan. Enthusiastic about scuba diving, travel, and exploring advancements in computers and information technology.References are available upon request |
