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EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCustomer Service RepHealthy Connections ( Conduent)November 2021-November 2022Responds to over the phone inquiries and complaints using standard scripts, give accurate information and give advised the customers the policy guidelines while maintaining a positive and professional tone .Informs customers about services available and assesses customer needs, maintain personal and confidential information per HIPAAMedical claims ProcessorRecruiting SolutionsFebruary 2019 - October 2021Research outstanding or denied medical claims through hospital billing and electronic health record systems (EHR) with hospital billing and account departments to fully reconcile outstanding claims as data entry errors, and medical coding errors. Communicate with insurance providers via email and resolve claims and document progress of each claim.ForkLift OperatorMichelinJanuary 2018- February 2019Utilize computerized warehouse management systems (wms) and radio frequency (rf) scanners to process all barcoded products.Follow all standard operating procedures, accurately record productions by task and complete any necessary paperwork, and identify report and follow up on any property damage or safety concerns.Skills:Customer ServiceCall CenterUnderwrittingCommunicationMicrosoft ExcelTime ManagementTyping ( 7 years)Time Management |