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Street Address Auburn Ave, Columbus GA Res. PHONE NUMBER AVAILABLEEmail EMAIL AVAILABLEOBJECTIVERestaurant ManagementPROFILESelf-directed, results oriented professional combining education with over 20 years experience in high-volume, active business environments demanding sound judgment and well-developed decision making abilities. Computer literate to include MS Excel/Word. Special strengths:Management & Administration Staffing IssuesP&L & Budget Accountability Inventory & Cost ControlSales & Marketing Market AnalysisStart-Up Procedures Guest SatisfactionClient, Public, & Staff Relations Conflict ResolutionQuality Improvement Processes Profit BuildingSELECTED CAREER ACCOMPLISHMENTSDemonstrated ability to attain sales production, retention/loss ratio, and production levels resulting in increased revenue/profit.Consistently improve guest service satisfaction index to above corporate level through intense staff development techniques.Employ strategies to create working environment of trust, teamwork, pride, and continuous improvement.Spearheaded opening of over 30 profitable/new units with seating capacity ranging from 100 to 250 and employing 70 - 150+ staff members, 1996 Present. (Ruby Tuesday and Buffalo Wild WingsServed as manager consultant throughout Georgia, North Carolina, Alabama, and Florida, 1996 1998. (Ruby Tuesday)EDUCATIONUNIVERSITY OF GEORGIA, Athens, GABS Forest Resources, Minor: Wildlife Biology, 1994PROFESSIONAL EXPERIENCEBUFFALO WILD WINGSJan 2022-PresentGeneral ManagerManage daily operations of 400 + seat, full-service restaurant with multimillion dollarB.MERRELLSDec 2020-Dec 2021General ManagerManaged all daily operations of restaurantWILD WING CAF (Franchise)July 2019 Dec 2020Regional ManagerMulti-unit managementBUFFALO WILD WINGS, INC. 2009 July 2019Training Managing Partner, Columbus, GAManage daily operations of 400 + seat, full-service restaurant with multimillion dollarannual sales.Responsible for all duties listed above for restaurant.Training program for company managers in store.RUBY TUESDAY,INC. 1995 2008General Manager/Managing Partner, Columbus, GA; 2000 2008.Manage daily operations of 196-seat, full-service restaurant with multimillion dollar yearly sales volume.Handle staffing, training, and scheduling for staff of 70+.Maintain inventory/cost control.Accountable for sales/labor projections and P&L as determined by corporate office.Manage client & public relations ensuring 100% guest service satisfaction.General Manager, Albany, GA; 1999 2000Restaurant Manager, Statesboro, GA; 1999Restaurant Manager, Vidalia, GA; 1998 - 1999Restaurant Manager, Auburn, AL; 1996 - 1998Managed daily operations of full-service restaurants with seating capacities ranging from 160 260 and staff members ranging from 70 -150+.Shift Leader/Wait Staff/Dishwasher/Cook, Columbus, GA; 1995 - 1996Oversaw daily shift of restaurant with 150-seat seating capacity.Ensured guest service satisfaction/increased sales corporate goals were met.. |