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Click here or scroll down to respond to this candidatePhone: PHONE NUMBER AVAILABLEMichelle Szymczak Email: EMAIL AVAILABLEElk Grove Village, ILDedicated, Reliable, Dependable and Resourceful Manager who is motivated and Skilled to Adapt to new environments. Able to Maintain customer and client Satisfaction. Self-motivated and Goal driven to contribute to Company Success. Customer Service Supervisor June Street Address -PresentCandidate's Name
Completed all pre and post flight duties including flight reports. Ensured completion of all required aircraft forms, reports and logs. Worked alongside ramp and operations to ensure a safe work environment and flight status. Monitored arrival, block in, loading and departure of aircraft. Conducted briefings for staff before the start of their scheduled shift. Assisted in check in operations. Assisted in baggage operations. Trained new employees on the job. Plan,Monitor and adjust allocation of seating on the aircraft for disabled, families with small children, and linked passengers. Planned the preliminary meal count as well as final meal count on a day to day basis for the flight. Rebooked and assisted passengers in their reservation. Provide regular feedback and reports in operational performance to direct airline staff. Relay departure, arrival, delay, aircraft status to gate lead agent. Team leadership, coaching, and managing assigned day operations. Supporting the operational aspects of ground handling staff as well as under the wing staff. Always providing above and beyond customer service to any and all passengers, no matter their frustration and situation. Account Manager/Safety Jan 2021 - June 2022MIT Freight Inc Responsible for Conducting daily updates on the company, including Spendings, Permits, ACH Direct Deposits, Invoices, Holding Interviews for multiple positions in the US and Overseas Responsible for Claims and Accidents- Updating claims, Investigating fault in accidents, working with insurance to resolve claims Conducting Orientation for new drivers as well as Assigning them Transponders, tablets, etc Ensure that the workplace, including Repair Shop is up to date and not behind on any Invoices Ensuring a good mood throughout the company - Working with teams overseas and managing US based business - Overlooking DQ files- making sure they are up to date and applications are fully filled out Scheduled meetings and managed company expenses Keeping up to date with all fleet inspections as well as driver drug tests. Sunline Services Inc Jan 2018 - Jan 2021Customer Service Representative Responsible for Baggage Claims - opening claims, closing claims, updating claims Trained and maintained an organized environment for the position High in communication with the airline crew- including updates on baggage arriving Setting up late baggage arrivals to be delivered Next Day Ensuring a perfect customer service Experience to all Passengers Working Alongside Ground Staff- Including switching positions to take over Flight Lead Announced and provided information on arrival and departure updated for all passengers, carry on regulations and gate changes Assisted management with rebooking and flight closing procedures Provided assistance at the ticketing counter when needed Was provided Airline Supervisor uniform as a reward for outstanding progress with the company Maintained ongoing communication with upper management in regards to flights Assisted Passengers with any and all questions about their flight Always provided above and beyond satisfactory for my assigned position Went between KLM/AirFrance/IcelandAir Accounts.REFERENCESReferences available upon request |
