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PHONE NUMBER AVAILABLE EMAIL AVAILABLE Laurel, MDAREAS OF STRENGTH Healthcare Management  Customer Relationship Management Time Management Data Entry  Conflict Resolution  Communication Customer- focused Service  Case Management  Office Administration PROFESSIONAL EXPERIENCEKAHAK Health Care Services  Washington, DCCommunity Social Worker2021 - Present Deliver 1:1 direct psychotherapy treatment to clients to increase skills, decrease problem behaviors and strengthen the behavioral supports in place. Provided analytical, planning, and coordination support on projects as assigned, reviewing, interpreting, analyzing, and illustrating data to support clients individualize program. Collect data and document client records daily to monitor progress and to enable the best possible treatment decisions. Provided administrative support for the project including scheduling patient appointments, maintaining medical records, and tracking clinical data as needed. Collect data and document client records daily to monitor progress and to enable the best possible treatment decisions. Prepare all progress reports in a timely manner as required by referral source and adhere to all deadlines. Follow HIPPA and Human Rights regulations regarding confidentiality and ethical practice as it relates to clients and family insight.District Health Services  RemoteHealth Information Clerk2020-2021 Created and maintained accurate electronic medical records for over 1,000 patient information including contact details, medical history, and test results. Demonstrated strong interpersonal skills while interacting with clients over the phone and in person. Provided administrative support for the project including scheduling patient appointments, maintaining medical records, and tracking clinical data as needed. Maintained a filing system of patient documents including insurance information, immunization records and prescription history. Provided customer service to patients by answering questions about billing procedures, insurance coverage and appointment scheduling. Answered incoming calls from patients requesting appointments or general health information. Prepared outgoing mailings such as appointment reminders, prescription refill requests and newsletters.Capitol Care  Silver Spring, MDCare Coordinator2019  2020 Assisted in the development of a new patient intake form that improved efficiency and reduced errors by 40% Provided support to patients with chronic illnesses, including diabetes, hypertension and heart disease Managed all aspects of scheduling appointments for over 100 patients per month Maintained accurate records on each patients medical history, insurance coverage and billing information Supervised staff members who assisted with clinical care services SKILLS MAC OS, Windows OS, Complete Microsoft Suite (Word, EXCEL, PowerPoint, Outlook), Athena, EMR eClinicalsWorks,Industry Knowledge: Infection Control, Medical Terminology, Medical Billing and Coding, Health Insurance, Medical RecordsCertifications: CPR, Home Health Aide (HAA)EDUCATIONCameroon, Atlantic High School 2006-2009Pre-Law, Cameroon, Good Shepard College 2010-2013