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PHONE NUMBER AVAILABLEEMAIL AVAILABLEADMINISTRATIVE SUPPORT /CUSTOMER SERVICESUMMARYoAdministrative Support and Customer Service Specialist with over 7 years experience providing administrative support and customer service in fast paced environmentsoExcellent general office support skills including answering multi-line phones, inbound/outbound call center, receptionist, data entry,10 key and type 40 WPMoProficient in MS Word, Excel, PowerPoint and OutlookoCommitment to exceptional customer service and diffuse difficult customer situations with tact and diplomacyEMPLOYMENT HISTORYPurchasing Associate Apex Life Sciences Centennial, CO 2017-PresentDid regular reports and statistics on a weekly/monthly basis, filled in for the receptionist for her lunch and breaks, provided exceptional customer service and archived medical donor files.Office Clerk Blue Bell Creameries, Inc. Englewood, CO 2014-2015Greeted customers, answered and made phone calls, placed orders for customers, checked drivers in, processed paperwork, made copies, faxing duties, filing duties, and prepared bank deposits to go to the bank.Office Event Clerk (Volunteer Work) Colorado Special Olympics Englewood, CO 2009-2014Clerical and Customer Service dutiesAdministrative Support Office Team Staffing Agency Aurora, CO 2005-2009Answered internal and external calls on a multi-line phone system, distributed mail, filing duties, invoicing, data entry, made labels, copying duties, postage meter and greeted and directed visitors to appropriate destinations.Program Specialist Arapahoe County Government Aurora, CO 2004-2005Processed applications for clients who were applying for Food Stamps, Medicaid, Cash Assistance, etc., data entry, made and answered phone calls, made copies, resolved difficult customer situations and interviewed clients.Customer Service Protocol, (Contract Job) Denver, CO 2001-2002Answered over 75+ calls daily in a high volume, inbound call center, copying duties, resolved difficult customer situations and placed orders to ship products to customers.Customer Service Alexanders Medical Services Denver, CO 2000-2001I worked at Sloans Lake transferring medical documents to microfiche, labeling and answered phones.Technical Support Representative Teletech Denver, CO 1996-1998Answered a high volume of calls daily in an inbound call center, data entry, placed orders for shipping packages, made address changes in the system and made copies.Fulfillment Representative Janus Service Corporation Denver, CO 1995-1996Answered a high volume of calls daily in an inbound call center, data entry, inventory, open, sort and distribute mail and copying duties.EDUCATIONCommunity College of Denver Administrative Support Certificate Denver, CO 1990-1992Metropolitan State University Business 1986-1988