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| | Click here or scroll down to respond to this candidateContactEMAIL AVAILABLEMobile: PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLETop Skills Leadership Logistics Customer ServiceLanguagesSpanish (Full Professional) French (Native or Bilingual)Haitian Creole (Native or Bilingual)Certifications Administrative Professional Business EtiquetteLeadership and TeamsSetting Goals Time ManagementHonors-AwardsScott Linder scholarshipPierre V. OrcelMBA, Executive AdministratorStoughton, MA United StatesSummaryExperienced mid-level manager professional with 10+ years of expertise in customer satisfaction. Proven track record of creating and implementing sales and marketing tactics to increase long-term clients and ensure sales goals and customer satisfaction are met. Successfully added 200+ new long-term clients in Boston. Dedicated and versatile healthcare administrator offering a distinguished career in developing and implementing strategic short- and long-term improvement and growth plans for diversified systems as well as nonprofits. Demonstrated ability in leveraging strong business acumen to overcome challenges and continually achieve bottom-line objectives. A pragmatic leader skilled in driving great change by identifying critical issues, developing improvement plans, and providing the vision and focus needed to achieve.Specialties: Action-oriented with a strong ability to communicate effectively with technology, executive, and business audiencesExperienceCommonwealth Care AllianceExecutive AdministratorJanuary 2022 - Present (1 year)Boston, Massachusetts*Support executive leaders short and long-term planning efforts*Organize and prepare strategic meetings and activities*Independently and proactively manage calendars and priorities*Proactively manage timeframes and deliverables of initiatives*Develop materials and documents to support the work of CCA*Work closely with and provide direction and oversight to other executive support staff to align priorities and work efforts*Effectively, efficiently, and respectfully communicate with multiple teams within and outside of the organization*Support light project management activities*Support communications needs of the Office of the CEO*Strategy and development support*Business Development support*Salesforce Support*Marketing Support*Product SupportRent-A-Center10 years 5 monthsMulti-Unit ManagerOctober 2020 - January 2022 (1 year 4 months) Boston, MA*Reaching financial objectives*Assigning workloads*Adhering to company policies and local, state, and federal laws*Training team members*Addressing performance issues that affect profits in order of priority*Coaching other managers*Resolving customer concerns using excellent customer service skills*Developing business strategies for revenue growth*Salesforce training and supportStore ManagerJuly 2014 - October 2020 (6 years 4 months)Roslindale, MA*Recruiting, interviewing, hiring, disciplining.*Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store*Training new employees and providing ongoing education for employees*Evaluating staff based on performance-based metrics*Setting criteria for staff, such as sales performance and customer approval o complaints*Giving staff financial goals and sales targets to meet on a scheduled basis*Managing the store, both retail and company, inventory, including loss prevention through theft and breakage*Helping to create advertising campaigns for attracting new customers and retaining current customers and helping to create both in and outside-store promotions for attracting customersAssistant ManagerSeptember 2011 - July 2014 (2 years 11 months)Neptune City, NJSales, Collections, Transportation, logistic, account managementHealthEx CorpAccount Manager/ Dispatch Manager October 2009 - March 2011 (1 year 6 months) South Plainfield, New JerseyReceiving and transmitting pure and reliable courier services.Tracking contractors and equipment and recording work performance.UPSSimulator, Flow controlMay 2003 - October 2009 (6 years 6 months) Garden City, New YorkInspections, load audits.Reporting for different level managers.Work assignmentYum! Brands Assistant Manager 2001 - 2005 (4 years)Greenvale, New YorkStaffingWork AssignmentAuditsOrder placingEducationCambridge CollegeBoston, MAMaster of Business Administration - MBA, Health/Health Care Administration/Management (2019 - 2022)Farmingdale State CollegeFarmingdale, NYBachelor, Business administration (2006 - 2008)Nassau Community CollegeGarden City, NYAssociates, Math, and computer science (2001 - 2005)Institution Saint-Louis de GonzaguePort-Au-Prince, HaitiHigh school, Math, section C (1987 2001) |