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Click here or scroll down to respond to this candidateCandidate's Name
Information Technology SpecialistSeeking to obtain a motivating and challenging position which will utilize to the fullest of my work experience in computer support services, and to further develop my skills to the success ofEDUCATIONNetwork Training Institute, St Paul, MN in Progress- Cisco IT Essentials 6.0 (A+ Certification in Progress)- Networking Essentials (Network+ Certification in Progress)SKILLSExperience providing full-service help desk and PC support for internal and external customers, and administration.Documentation of all technical problems and resolution through Track-IT system.Providing install, configuration, and support services for workstations.Troubleshooting wireless network, providing connectivity, and Active Directory support.Strong Microsoft administration skills supporting Windows 7, Vista and Windows 10.Configure and troubleshoot printers.Ability to build and work as part of cross functional teamsStrong attention to detail and able to work well under pressure to meet production deadlinesCarryout project plans to completion with on-time deliveryIdentify improvement opportunities and create plans to implement improvementsFollow instructions; demonstrate the ability to train and be trained.EXPERIENCECustomer Support Technician (Teksystems) April 2021 May 2021Questar Assessment Inc.Provide customer service to school districts by answering questions and filling material orders.Monitor and document all client communications utilizing Salesforce Customer Support software.Key entry data and verify data accuracy.Attend internal program meetings.Assist Program Management and other Customer Support team with the resolution of concerns and/or testing issues.Create and maintain client-specific program documentation.Document ongoing, repetitive issues for program management and customer support manager.ElieSys Computer Services,Computer Support Specialist Internship September 2017 PresentRepair PCs (Imaging workstations Symantec Ghost, Virus Scans, Check disk, Disk Defragmenter)Troubleshoot network connectionsSoftware installationCustomer service and troubleshootingNetwork SecurityConfigure and troubleshoot a printerWireless network troubleshooting, LAN, TCP/IP Ethernet. Installing, Configuring, and Administering Microsoft windows 7, Vista, windows 10 Operating system.Good understanding of TCP/IP.Experienced in Backup.Excellent Technical Troubleshooting skills.Understanding information security principles and terminology.Excellent soft skills and patience when working with people.Ensure continuous network operation throughout ELIESYS COMPUTER SERVICES.Perform all user account updates and deletions.Balance budgetary concerns with new technological needs, modify or replace systems to maximize performance and minimize costs.Lead migration from Windows 7 to Windows 10.Analyze existing systems and negotiate discounts with suppliers.Support Mobile, Tablet Android OS & IOSAdvanceWeb Technologies,SR. Shipping Coordinator November 2006 January 2020Review and pull daily shipment requests from the PSI, and FedEx systemLog daily bill of lading shipmentsCoordinate with 3rd party vendors on a variety of projectsReview and process pick tickets.Conduct yearly inventoryPrepare shipping documents for remote facilities and customers.Implement and conduct new hire, and quarterly policy and procedure trainings.Ensure compliance for US Customs and international trade commission with regards to import and export requirements.Receive fork-lift inspection sheets from shipping/receiving team. If any safety concerns arise completes a Failure Report if necessary.Catalyst Graphics,Programmable Machine Operator/Trainer July 2000 July 2006Reads job specifications to determine machine adjustments and material requirementsSelects, installs, sets, positions and aligns stops, guides, dies, rolls, and blades as indicated by scale, rule or template of order specifications.Selects printing plates or dies, fills inkwells with the required color and adjusts ink flow as required.Observes machine operation to detect product defects or machine malfunctions.Adjusts settings and controls as required to ensure product meets specifications and quality standards.Measures product dimensions to determine accuracy of machine operation and performs quality inspection of finished product.Removes cut pieces from product, die or bed of machine.Counts, stacks, marks, bands and transports finished product to the proper area as directedCompletes work orders and load tags in legible printPerforms minor machine maintenance such as cleaning and oiling of machines, dies orproduct. |
