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Click here or scroll down to respond to this candidateCandidate's Name
Street Address H: PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYTo obtain a position which will let me learn and advance with the company.SKILLSCall CenterExcelVerificationsQuality AssuranceData EntryConsultative SalesEXPERIENCECurrentCSR3/SME24/7 Intouch NYT Account Altamonte, Florida Maintaining a barrier between the leadership and the advocates.Everyday we greeted all members of the team with positive work ethics, and thank them for their participation. Helping our leadership by relaying any information imperative to the departments involved for business. Encouraging questions and providing or finding relevant solutions when management may be busy. Mediating between advocates and customers. Performing weekly follow ups to manage and improve the progress of the agents and the department as a whole. Keeping documentation of any training, coaching, and or interaction between the client and advocates. Bringing anything of importance to both TL/OM. Most importantly always ready to lend in a helping hand wherever necessary.12/2017 to 12/2018NYT Retention Team24/7 Intouch Call Center Altamonte Springs, FloridaGreeting and branding all subscribers at New York Times Retention Team 24/7 Intouch Call Center.Actively promoting services to subscribers which wish to cancel.Bring value back to the services.Encouraging a positive environment by building rapport.Identifying issues and providing accurate solutions.Familiar with all services beneficial to subscribers.Technical support11/2016 to 12/2017Non-Licensed Health Insurance AgentKeiser Permanente Orlando, FLFamiliarize plans and products of health insurance agencyDelivered consistent follow up with customers after each merchandise sale by phone or email to answer any last minute questions.Trained new team members on various navigational duties, including Medicare sales and Consultative sales and provided support and mentoring.Member servicesQuality Assurance04/2013 to 10/2015Fedex Account ExecutiveConnextions Inc OrlandoAssisted customers by checking system to find merchandise at other locations, arranging for shipments and delivery.Becoming familiar with the business I represented services and which customer it was beneficial to.Providing professional and beneficial shipping methods to FedEx Business customers.01/2013 to 04/2013Quality Assurance AgentBlue Cross and Blue Shield Orlando, FLMet or exceeded revenue objectives by promoting Medicare plans to customers during service, account and sales follow-up calls.Managed upset customers, conflicts and challenging situations .Communicated information to customers about product quality, value and style.Collected customer feedback and recommended procedural or product changes to promote satisfaction.11/2009 to 10/2010Collections SpecialistNational Financial Systems, Citibank Orlando, FLStructured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi-family and home equity loans.Received payment and ensured proper posting to appropriate customers accounts.Reviewed accounts to determine payment plan compliance.Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.Monitored the status of legal invoices for litigation by foreclosure attorneys.Mentored new members on scripts, strategies and company information to maximize performance.EDUCATION AND TRAININGB.S: Business and MarketingACTIVITIES AND HONORSMember of Women's Empowerment Group- Reign" |
