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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEPHONE NUMBER AVAILABLEChicago, ILEMAIL AVAILABLEEMAIL AVAILABLEEDUCATIONRobert Morris University Robert Morris College 09/2013 08/2005Master of Business Administration Bachelor of Business AdministrationConcentration: Business ManagementEXPERIENCEUnited Ground Express Chicago, IL 01/2022 to 10/2022Personal Passenger AssistantPersonalized essential worker specializing in assisting physically challenged passengers from lobby to airplaneBag drop specialist to assist passengers for speedy boardingWheelchair attendantCurbside assistance for quicker access through securityVerizon Wireless Rolling Meadows, IL 06/2018 to 03/20Benefits CoordinatorProvided discount support to Verizons individual, government, corporate and subcontractor clientsAnalyzed all employer discount requests by utilizing Verizons internal systems with accuracy and within a timely manner.Reviewed, calculated, and applied credits to qualified accounts Maintained 97% proficiencyResearched complex processes, systems and/or customer issues to analyze business situations and provided recommendations, incorporating bothcustomer and compliance point of viewGoodwill Talent bridge Chicago, IL 01/2018 to 05/2018Cold call and verification clerkInbound and Outbound call center rep entrusted with soliciting clients nationwide with physician directed consultations.Verified online inquiries key components and qualifying guests through discussions.Correspond vetted guests to clinics that are nearest to location of residenceUtilized antiquated Liga database and various other databases.Two hundred outbound calls and one hundred inbound calls dailyTrue Value (Manpower) Rosemont, IL 01/2017 to 03/2017Office ClerkResearched and developed various inquiries concerning individual members hardware and logistical servicesServed as administrator liaison through intranet proactively answering all locations inquiriesInstructed members how to navigate and utilize True Values intranet services for shipment errors, special orders, and non-delivered merchandiseInfmis (Lakeshore Staffing) Chicago, IL 10/2014 to 12/2015Telephone Sales AssistantHandled the Affordable Act enrollmentEnlisted retirees and new clients into various nationwide Medicare advantage plans.Enrolled New York city recipients into area specific medical programsResearched and located new Medicare Advantage plans for retirees when their old plans dropped coverageCeva Logistics Elk Grove Village, IL 02/2013 to 02/2014Logistics Administrator/Collections/BillerPerformed international tariff style billing using OS 400 Class, Cargo-Wise (de-commissioned) and One Freights Services softwareMonitored EDI feeds for Caterpillar and domestic and international clientsDeveloped spreadsheets recording international and national Free Trade Zones funds allocation. Major strengths in planning, problem solving and communicationFamiliar with. World-port pickup scheduler, with commercial invoicesPerformed collections and skip tracing from delinquent and relocated companiesAudited incomplete and problematic electronic files for largest client CaterpillarWalgreens Chicago, IL 12/2007 to 07/2008Assistant ManagerMaintained and provided accurate accounts payable and receivable records with warehouse and multiple vendorsCulminated all departmental sales and pharmacy, and current inventoryProvided training to all new employeesEvaluated and documented all cashiers' cash handling proficiencies and irregularitiesUnited Marketing Group Schaumburg, IL 10/2006 to 12/20Telephone Sales RepresentativeHandled inbound call center queries averaging 80 call per hourPerformed outbound calls to customized Sears catalog clients and individual company catalogs clients. Compiled an average 97% quality ratingUpsold various products (credit card and credit line protection) for individual clientsEmergency roadside assistance dispatcher for nationwide clientsPLS Tax Service Chicago, IL 01/2006 to 10/2006Tax Preparer/Loan ProcessorDeveloped individual and business income tax returns, W-7Performed instant loans and electronic deposits to individualsPerformed quality control to all returns complied with IRS regulationsBank One (Chase Bank) Chicago, IL 01/2000 to 06/2002Accounts Exceptions SpecialistSecured all corporate and personal checking accounts transactions.Developed out of state transaction plan for Indiana branches reporting to Chicago branch.Processed on a daily basis over 500 fraudulent corporate, personal checks and electronic transactions. |
