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Title Customer Service Independent Consultant
Target Location US-PA-Pittsburgh
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
PROFILEAn executive with years of experience identifying and implementing broad scale improvements to achieve profitable, efficient operations. Solid business acumen in developing and managing budgets across multiple cost units. Success in achieving high customer service standards, Successful change management background, gaining of stakeholder and staff support for reorganization and implementing operating processes that accommodate growth initiatives. Solid leader in building cross functional teams focused on internal and external customer satisfactionCONTACTPHONE:PHONE NUMBER AVAILABLEEMAIL:EMAIL AVAILABLESERVICE ACTIVITIES* Allegheny Valley Association ofChurches Food Bank Volunteer* Past Board Member, Chamber ofCommerce, Pahokee, Florida* Past Undergraduate FraternalAdvisor, @ Indiana University of Pa.* Past Internship Field Supervisor @ PITTSchool of Social Work, Pittsburgh, Pa.* Past Board Member, DauphinCounty Services Citizens AdvisoryBoard and the Multi-Disciplinary ChildProtection Team, Harrisburg. Pa.EDUCATIONClarion State CollegeBachelors Degree in Liberal Arts, Behavioral Science/PsychologyCertified Conflict Resolution MediatorCertified Co-Occurring Disorders Professional #5902Independent Consultant with the Gerson Lehrman GroupWORK EXPERIENCEPathways of Southwestern Pa.Vice President of Adult Services, March 2019  PresentUniversal Health Services, Florence S.C. Executive Director, October 2016-November 2017Administrator of a Behavioral Health Hospital that provided inpatient therapeutic services and care for patients diagnosed with a variety of Mental Health diagnoses and Intellectual Disabilities.G4S Youth Services LLCDirector of Operations, February 2007-February 2016Managed Behavioral Health and Juvenile Justice facilities in four states. Coordinated Quality Assurance, regulatory, licensing and contractual obligations. Cultivated relationships with licensing agencies and customers, owned the P&L processes, analyzed metrics and performance improvement planning.Cornell-Abraxas FoundationRegional Director, February 1993-January 2006Regional Manager for Residential, Private Educational and Community based Work Force preparation activities.SKILLSProven Leader of Change Management and Company Culture Enhancement.Results-Oriented in analyzing Metrics and Successfully achieving Key Performance IndicatorsExperienced in Quality Management and Continuous Process ImprovementInnovator of Cost Management & Customer Satisfaction initiatives.Successful in Business Proposal Development.

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