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Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectivePunctuality, hard work, dedication, and commitment are what I find interest and satisfaction in. I am a dependable and reliable team player, working with others to create process improvements, dedicated, and I have the work ethic to create proficiency to all performance tasks.ExperienceCreative Testing Services/Grifols Biomat, USAClient Service Associate March 2021  PresentEffectively communicate with customers and all levels of employeesOffer customer support by researching data samples for customers and shippingAttend monthly agenda meetings and provide feedback to senior manager as related to my expertiseIdentify and resolve cancellations for customers regarding shipmentsProvide analytic support when needed to ensure timely actions which result in success for the company and its customersPersonal development  I challenge my skills by developing new process improvements to benefit my work proficiency, collaborating with my peers, and offer support when needed for the benefit of the company.Grifols Biomat, USAQuality Assurance July 2005  March 2021Securely developed final results reports for donor centers which contain personal informationAudit and managed records for donor centers in companys archive filing destinationProperly secure and mail medical scans to private doctor facilitiesManually input donor deferral result reports into the National donor systemOther employment experiences available upon request.EducationJack C. Hays High School Buda, TexasAugust 1989  May 1992 3.1 GPASouthern Careers Institute Austin, TexasAugust 2004  June 2005 3.5 GPASkillsMicrosoft Office efficient, multi-tasking, hardworking, self-learning, organization, customer service, and team player.