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Data Entry SpecialistExperienceJanuary 2020-November 2021Manager McDonalds,City, StateManaged staff hiring, scheduling and communication through 7 shifts,reducing staff stress and turn over by 12%.Supervised staff work, giving instructions for improvement andreprimanding staff as needed.Opened and closed store, balancing sales and cost daily.Resolved escalations and managed food and supply inventory.Trained new employees on POS.February 2019-April 2022Manager, Caf DineshDecatur, GAGreeted costumer providing, excellent customer service.Received 100% positive reviews on costumer comments cards.Utilize costumer comment to improve the dining experience resulting in a 9%increase in customer satisfaction.Monitored Google, Facebook and Yelp reviews. Professionally resolvedcustomer complaints.Managed wait staff and coordinated with event planning.Seeking customer service and data entry positionto hone my craft. Many years of meeting criticaldeadlines and providing exceptional guestexperience.Education2022Data Entry CourseUniversity of Maple2020Master CosmetologyHogan InstituteSkills+ Time Management* Customer Service* Multilingual (Hindi, English, Napoli, Bengali)* Teachable* ExcelContact3517 Indian Creek Way, Apt EClarkston, GA 30021PHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLE |