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(H) PHONE NUMBER AVAILABLE (C) PHONE NUMBER AVAILABLE EMAIL AVAILABLEEducationAAS in Business Administration Kirkwood Community College Expected May 2022Phi Theta Kappa Honor Society GPA: 3.92Project Management Certification Expected May 2022Certifications & SkillsMicrosoft Office & Tools: Excel, Word, PP,Access, OneNote, Outlook, OneDriveProject ManagementZoom: Meetings, Appointments, InterviewsSkype: SKYPE ID AVAILABLE, Appointments, InterviewsCash handling: Deposits, Transfers & SalesCustomer ServiceFirst Aid / CPR / AED and Instructor CertifiedBaton, Handcuff, and Mace CertificationsNational Crime Information Systems (NCIC)Emergency Medical Dispatch (EMD) CertificationHuman Resource Rules and RegulationsPhysical and Digital Filing SystemsProject ManagementPowers of Arrest and DetainmentConcealed Carry and Safety InstructorComputer Aided Dispatch (CAD) SoftwarePBS, ETHOS, ARTS, MAG, SCAN124, ADPTitle Inventory, Title Processing, Bank CommunicationsProfessional ExperienceMcGrath Family of Dealerships Administrator; Titles, and Receptionist May 2022 PresentFord, Hyundai & Kia Corporate Office 1040 North Center Point Rd. Hiawatha, Iowa 52233Titles Administrator: PBS, Ethos, ARTS, MAG, Scan123, ADP, Title Inventory, County Title Applications, Lien Release, Title status check, Title Stock numbers and note entries. Title calls to all banks with lien or title pay-off. Requested title status, Pay-off dates and title release dates. Discussed all title status with loan officers, title officers and bank members.Receptionist: Answered phones for the Corporate Office. Directed customer and company calls. Answered questions, transferred to departments or personnel for customers and or companies. Took messages, notes and sent emails/messages to correct personnel. Greeted customers face to face and helped establish contact with correct salespersons and or company personnel. I also multi-tasked between phones, email, scanning, copied and delivered paperwork. Used all company programs inputting information that is of the utmost confidence. Worked with Financial teams, Sales teams, Service teams along with the General Managers, CFO and Accounting Personnel.Posted checks and charge backs for Accounting Department. Assisted all areas of the Accounting and Titles Departments. Am always willing and able to help anyone in any position.Marine Corps Family Readiness - Marine Corps Family Advocacy Officer Nov 1990 - July 2015 Stateside: California, North Carolina, South Carolina, Japan, and OkinawaAdvised, Mentored, Counseled Marine Corps spouses and their families through Military SpousalSupport, Marine Corps Family Advocacy in their daily military lives as well as Military rules and regulationsduring deployments, and training as well as during Operation Enduring Freedom, Operation Desert Shield,Gulf War, War in Afghanistan, and Iraq War, and daily military living.Director of Security Professional Security Consultants Aug. 2002 Nov. 2005Westfield UTC, PCR, Vista, & Horton Plaza, San Diego County, CACommanded security for several multimillion-dollar shopping towns hosting over 250 vendors.Supervised more than 45 Security Officers at Westfield UTC, 60 additional Officers at PCR, 55 additional Officers at Vista, and a team of 100+ Officers at the Horton Plaza Mall.Responsible for HR tasks to include payroll, record keeping, incident reporting, interviews, hiring, training, promotions, demotions, Officer counseling for infractions, and employee dismissal.Designed Emergency and Disaster Procedures for Mall Management by coordinating with local law enforcement, city mayors, county attorneys and fire prevention officials.Directed guard deployment as well as customer and vendor safety.Recovered stolen merchandise, apprehended related suspects, and contributed to several arrests.Primary coordinator and Site Commander during on-property gang-related shootings and deaths.Juvenile Tracker Juvenile Detention & Diversion Services Aug. 2000 July 2002Foundation II of Judicial District 6, IAIndependently monitored 60+ at-risk youths between the ages of 9 and 18 throughout 6 counties.Tutored and mentored juveniles in academics, problem-solving skills, and anger management.Counseled juveniles as well as their parents on probation, in-patient and out-patient facilities for drug and alcohol addictions, and crisis management. Worked directly with and for County Probation Officials.Transported detainees to and from judicial facilities as well as coordinated community service.Assisted police with apprehending suspects and conducted regular drug testing.Worked closely with the Scared Straight Program in conjunction with state detention facilities.Problem-solved alongside juveniles, their Probation Officers, the court systems, their families, and schools.Recorded working hours and meeting communications by hand as well as digitally.Dispatcher & Jailer Benton County Sheriffs Department May 1999 Oct. 2001113 East 3rd Street, Vinton, IADispatched calls for local law enforcement, Benton County, and EMS while maintaining federal and state administrative accountability.Processed criminal and DMV histories, warrants, incident reports, and call logs into federal/state databases.Elected by peers as the Union Representation for the Dispatch Center.Conducted finger printing, interviews, suspect searches, general security, and physical detainment.Certified in Emergency Services, conducted callers with emergency directions until EMS arrived.Trained in Emergency School shootings, situational incidents, and detainment.Trained in detainment tools such as handcuffs, mace, physical, and tasing tactics.Volunteer ExperiencesMarine Corps Family AdvocacyMarine Corps Spouse GuidanceMarine Corps Family ReadinessPersonal Safety InstructorWeapons Training/Handler InstructorInstructor for Concealed Carry PermitsEmergency Red Cross VolunteerEmergency/Short Term Foster CareFamily/Child CounselingEmergency In-Home Health CareEmergency Relief/DonationsNursing/Care Centers: shampooed, haircuts, styles,and hair care for elderly and disabled adults.Coached Adults with Disabilities in daily living,shopping, banking, personal hygiene, and minor educational skillsWorked with HS students with disabilitiesBus monitor for students with disabilitiesTutored and mentored teens and adults withaggressive behaviors, daily living skills, andcourt ordered mandates. |
