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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEHaverhill, MA 01830phoneemailaddressC A R E E R O B J E C T I V EHard working stay-at-home mum experienced in problem- solving, service and time management, aiming to ll the virtual assistant role at your company. Apart from being social media savvy, I have 3 years of work experience as a customer service representative and proven knowledge of leadership, problem-solving, and workow prioritization. I am familiar with Canva, Mailchimp and Thinkic. I always aim to be ecient, detail-oriented and always go above and beyond what is expected of me. My experience as a customer service representative has provided me with knowledge of customer retention, which will enable me to leverage my abilities to successfully ll the virtual assistant role at your company.E D U C ATIONJanuary 2017Bachelor Of Science - BS In BiochemistryKaduna State University, Kaduna, Kaduna, NigeriaE X P E R I E N C EMarch 2019 - April 2021Customer Service RepresentativeEtisalat Nigeria, Kaduna, Kaduna, NigeriaAddressed customers courteously using suitablemethods and problem-solving skills.Remained open to feedback from supervisor andpeers to build and improve skills set.Maintained knowledge of company products toprovide helpful suggestions and recommendationsto customers.Updated and maintained database with accuratecustomer information and timely data entry.Followed up with customers regarding productfunctionality and overall satisfaction.Delivered personalized customer service relating to questions and promptly resolved basic problems oncustomer accounts.Provided account information to customers andexplained bill service policies and customer rights.Utilized automated systems to log and retrieve call information.Responded to telephone inquiries and complaintsfollowing standard operating procedures.Greeted customers by name and displayedrespectful attitude, helping develop rapport withcustomer base and build lasting relationships.Investigated and researched issues to determineroot causes and appropriate resolution methods.Analyzed and collected customer information toprepare product or service reports.Built sustainable relationships and trust withcustomer accounts using open and interactivecommunication.Referred unresolved customer grievances todesignated departments for further investigation.Used job-related software to complete contractforms, prepare change of address records or issueservice discontinuance orders.Navigated multiple computer systems andapplications and utilized search tools to ndVIRTUAL ASSISTANTH A B I B A M O H A MMEDJuly 2018 - January 2019Senior Laboratory AnalystSABCAS Integrated Limited, Abuja, Abuja, NigeriaJuly 2017 - June 2018Medical Laboratory Scientist InternAmrahtubaba Foundation Kaduna, USinformation.Performed pre-analytic, analytic and post-analytic processing procedures.Tested specimen in accordance with sciencelaboratory standards and operating proceduresUsed data entry, database and word processingprograms to track day-to-day activities.Conducted routine and non-routine analysis of in-process materials, raw materials and environmental samples.Measured or weighed compounds and solutions foruse in testing. Manipulated raw data to enhance interpretation.Inspected nished products for quality andcompliance.Evaluated analytical methods to determine need for improvement.Placed orders for laboratory equipmentandsupplies.Calibrated, validated and maintained laboratoryequipment.Extracted and entered relevant scientic data andinformation into appropriate databases.Cleaned, maintained and prepared supplies andwork areas.Interpreted test results to compare to established specications and control limits.Collected blood and tissue samples from patients,observed principles of asepsis to obtain bloodsample.Prepared standard volumetric solutions andreagents to be combined with samples, followedstandardized formulas and experimentalprocedures.Set up, maintained, calibrated, clean and teststerility of medical laboratory equipment.Analyzed results of tests and experiments to ensure conformity to specications, using specialmechanical and electrical devices.Conducted chemical analyses of body uids, suchas blood or urine, using microscope or automaticanalyzer to detect abnormalities or diseases andentered ndings into computer.Stained and mount tissue samples for examinationby pathologists. Stained with dye to locate abnormalities. Worked with coworkers to complete tasks.S K I L L S Call Documentation Customer Account Management Responding to Dicult Customers Calm and Professional Under Pressure Call Transfers Customer Inquiry Response Multitasking and Time Management Computers and Technology Client Meetings Strong Organizational Skills Condentiality and Data Protection Appointment Coordination Search Engine Optimization Practices Social Media Digital Marketing Status Updates Project Schedule Coordination Social Media Updating Writing and Editing Skills Reception DutiesR E F E R E N C E SReferences available upon request |
