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Click here or scroll down to respond to this candidateCandidate's Name
Medford, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYAccomplished professional with exceptional leadership, planning, and vendor management skills in both the public and private sectors. Regarded for establishing collaborative relationships with vendors, and business stakeholders to successfully manage projects from inception to completion. Known for adopting a technical approach with a customer service attitude. Additional strengths include:Vendor Management ~ Project Management ~ Managed Services~ RFP/SOW ProcessesMaintenance Agreements ~ Telecommunications ~ Process Reviews ~ IT ProcurementBusiness Documentation ~ Facilities ManagementPROFESSIONAL EXPERIENCEMetropolitan Transportation Authority, New York, NY 2017 -The MTA is North America's largest transportation network, serving 15.3 million people from New York City through Long Island, southeastern New York State, and Connecticut.Manager, IT Client ServicesResponsible for supporting over 100 locations across multiple MTA agencies for communications related infrastructure including but not limited to: project management, voice systems, cost analysis, budgeting, audio/video conferencing solutions, vendor relationship management and problem resolution. Performed Process Reviews in order to gain operational efficiencies. Spearheaded installation of a cloud based Cisco Call Center during the onset of Covid enabling several hundred agents to work remotely. Prepared SOW and RFP requirements for multiple initiatives such as a multi-agency wide Unified Communications as a Service (UCaaS), IVR (CCaaS), A/V conferencing services and technical maintenance services.Star Gas Partners, LP, Woodbury, NY 2001 July 2016A full service energy provider specializing in the sale of home heating products and services to residential and commercial customers. The company also services and sells heating and air conditioning equipment and provides home security and plumbing services. Star is the nation's largest retail distributor of home heating in the Northeast and Mid-Atlantic.Director of Information Technology (2007 July 2016)Reported to VP of Finance and CEO, led a staff of 20 IT professionals charged with technicalsupport, system implementation, and planning. Supported voice/data infrastructure for allsites including cabling, circuits, network hardware, voice connectivity and recording systemsfor four call centers (Long Island, Rhode Island, New Jersey, Pennsylvania). Negotiatedcarrier services, wireless, hardware/software maintenance, data circuits, andconsultant agreements. Procured services, hardware and software for IT and the enterprise.Developed and managed $5 million operating budget to monthly Profit and Loss parameters.Built and executed annual $3 million Capital budget. Directed IT Help Desk that handled30,000 calls annually. Worked with KPMG auditors on annual SOX audits and compliance.Served on IT Steering Committee with VP of Finance, SVP of Sales/Marketing and CEO.Moved disaster recovery operations to a new location utilizing a private cloud solution.Candidate's Name -2EMAIL AVAILABLEStar Gas Partners, LP - continuedMerged two business centers in New York in to one new corporate office build-out housing over 300 people and keeping a 24x7 regional call center online. Designed cabling plant floor plan and communications services for this project.Led a five-person vendor selection committee to install a company-wide unified communications solution for voip, predictive dialer, IVR, and Genesys contact center.Integrated systems for companies obtained through acquisition.Implemented video conferencing at eight locations reducing travel and training expense.Established consolidated sales call center networked to other regional call centers.Managed facilities: executed HVAC, UPS, Generator, facilities work and service requests.Managed relocation of on premise data center to an off-site co-location facility in oneweekend while keeping key systems online to handle our 24x7 support model.Migrated wireless services to a flat rate plan reducing expense by $180K annually.Manager of Telecommunications (2001-2007)Supervised a staff of two Telecom Engineers responsible for all voice/data circuits andphone systems on a 24 hour basis. Installed and supported all voice and data telco services.Implemented VPN solution to replace outdated network, utilizing converged circuits for voice and data saving upwards of $220,000.Led the business migration of all voice traffic to an outsourced call center networked to internal Tier 2 call centers in multiple locations. Migrated all voice traffic back to internal call centers two years later.Established regional call centers handling customer service for the business.Implemented an off-site disaster recovery solution at Cervalis (CyrusOne).ABN AMRO Bank, Uniondale, NY 2001 2001This financial services firm was the parent company of European American Bank in the United States servicing retail, private and corporate banking clients. EAB was sold to Citibank in 2001.Assistant Vice President - TelecommunicationsSupported telecommunications services for 97 metropolitan area branches, a call center, andcorporate locations in other major cities nationwide. Managed a staff of ten professionals andmultiple vendors to handle all services, including PBX, voice and data connectivity, cellular,video conferencing, call accounting, billing, and telco calling plans.EDUCATION AND PROFESSIONAL SKILLSBusiness Administration, Associates Degree Nassau Community CollegeServiceNow, ITIL Service Management, UCaaS, CCaaS, Microsoft Teams, Zoom, Audio/Video Conferencing Systems, Expense Management, Telecommunications |
