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Click here or scroll down to respond to this candidateSpringfield, IL 62704 PHONE NUMBER AVAILABLE EMAIL AVAILABLE.Candidate's Name
PROFESSIONAL SUMMARYCertified Phlebotomist well versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position in Type environment. Ready to help team achieve company goals.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Reliable employee seeking Job Title position. Offering excellent communication and good judgment.SKILLSWORK HISTORYCERTIFIED PHLEBOTOMIST 11/2009 to 11/2021Maricopa Medical Center, Maricopa, AZSpoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.Organized daily work based on collection priority.Stocked phlebotomy cart or carrier with appropriate supplies.Performed bedside tests like bleeding time tests and entered results into patient charts.Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.Followed physician orders to correctly administer therapeutic phlebotomy.Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.Centrifuged blood samples as outlined in clinical protocols.Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.Monitored patients for reactions and verified sample quality.Completed proper sanitation and cleaning of equipment and work areas between patients.Reviewed patient records for accuracy and completeness.Used personal protective equipment correctly to protect coworkers and patients.Tracked collected specimens by initialing, dating and noting times of collection.Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.Conducted venipuncture and other CT procedures.CUSTOMER SERVICE REPRESENTATIVE 11/2006 to 11/2011Jetta Inc, Mesa, AZProvided primary customer support to internal and external customers.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Consulted with outside parties to resolve discrepancies and create expert solutions.Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.Responded to customer requests for products, services and company information.Developed community reputation through commitment to customer satisfaction and strong client relationships.Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.Provided information regarding charge accounts and loyalty programs.Cultivated customer loyalty, promoted repeat business and improved sales.Offered advice and assistance to customers, paying attention to special needs or wants.Answered constant flow of customer calls with minimal wait times.Answered customer telephone calls promptly to avoid on-hold wait times.Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.Collected customer feedback and made process changes to exceed customer satisfaction goals.Communicated with vendors regarding backorder availability, future inventory and special orders.Promptly responded to inquiries and requests from prospective customers.Provided ongoing guest service.Cross-trained and backed up other customer service managers.Communicated professionally with colleagues, freelancers and clients.Cross-trained and provided back up for customer service managers.Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.Effective liaison between customers and internal departments.Exhibited high energy and professionalism when dealing with clients and staff.Met customer call guidelines for service levels, handle time and productivity.Optimized customer support by establishing collaborative service environment.Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.Investigated and resolved customer inquiries and complaints quickly.Sought ways to improve processes and services provided.Educated customers about billing, payment processing and support policies and procedures.Investigated and resolved accounting, service and delivery concerns.Reduced process inconsistencies and effectively trained team members on best practices and protocols.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Trained new personnel regarding company operations, policies and services.CASE MANAGER 05/2004 to 10/2009Choices Behavioral Healthcare, Tempe, AZIdentified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.Collaborated with external agencies to meet educational and transitional needs of students.Managed support services and fostered communication among social workers, therapists, hospital staff and patients.Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.Helped patients receive appropriate, high-quality care with reasonable results.EDUCATIONCentral Arizona College, Coolidge, AZCertificate And Phlebotomy, Laboratory Science, 06/2009 |
