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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address Cay Spruce WaySan Antonio, FL Street Address
SKILLSOffice 365Dynamic 365Qualys Cloud PlatformCalabrioRoot Cause AnalysisPower AutomateSalesforcePower BIProblem Solving-Lean KanbanEXPERIENCE02/2020 Present Real Time Analyst, Ashley Global Retail LLC Tampa, FLMonitor arrival patterns and schedule adherence[multi-channels].Schedule off phone activity for agents including team meetings, quality reviews, and trainings.Provide leadership with timely reports on staffing shrinkage and intraday performance, hourly.Account for breaks, lunches, meetings, and attendance, averaging 150 exceptions entered daily.12/2017 12/2019 Assistant Driver Dispatcher, Gator Gypsum Inc. Tampa, FLAllocated employees to different tasks and shifts to ensure the right people were in the right place at the optimal times.Processed schedule change and future time off requests.Communicated to operations any outlying delivery teams performance in real time.Implemented a Lean approach to eliminate wasteful motion which led to a 100 day streak of no job related injuries.10/2015 12/2017 Process Improvement Ambassador, Amazon Ruskin, FLWorked with new talent to achieve SLAs(2,000 units stowed per agent/shift).Partnered with floor managers to address any deviations from daily goals through Root Cause Analysis.Worked closely with the operations setting expectations and helping to improve daily performance.Participated in special projects as needed and performed other duties as assigned.EDUCATIONBachelors in Science Florida Agricultural & Mechanical University Tallahassee, FloridaGreen Belt Certification Six Sigma Global Institute 6sigmacertificationonline.comPCI Compliance Qualys Training and CertificationPolicy ComplianceVulnerability ManagementVulnerability ManagementDetection and ResponseEndpoint Detectionand Response |
