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| | Click here or scroll down to respond to this candidateCandidate's Name
Eden, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceAdministrative AssistantThrive Skilled Pediatric Care - Greensboro, NCDecember 2017 to May 2020 Greet and assist visitors Answered screened and routed calls to the appropriate party Handled office task such as filing, generating reports, data entry, ordered office supplies, and prepared and organized orientation manuals Verified prospective employee work history and information Assisted and conducted orientation presentations Conducted drug testingDirect Care ProfessionalHILLCREST HOUSE - Greensboro, NCDecember 2014 to March 2017 Assisted high functional clients with mental illness in a residential program while keeping them safe Encouraged increase in independence and achieving goals Supervised residents during completion of chores, outing's, doctor appointments, grocery shopping and hygiene routine Documented daily activities and any achievements or client issues/incidents Built and maintained positive staff and client relationships Transported clients to proper locations for outings safely Administrated medications to up to 11 clients per shift Assisted residents with day to day task Transported clients to proper locations for outings safely Facilitated on-site activitiesBehavioral Health TechnicianMonarch NC - Greensboro, NCFebruary 2011 to October 2012 Constant observation and documentation of client behavior for clinical evaluation Worked with medical staff to monitor the behavior of certain patients Assisted in restraining patients that had reactions to medication or treatment Assisted in distributing meals to clients throughout the day Provided interventions when necessary Took and documented client vital signsCustomer Service AssociateUHC United Healthcare - Greensboro, NCSeptember 2004 to February 2010 Responded to and resolved, on the first call, customer service inquires and issues Identified the topic and type of assistance the caller needed such as benefits, eligibility and claims, financial spending accounts and correspondence Helped guide and educate customers about benefits to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider Contacted care providers (doctors offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance Assisted customers in navigating uhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficientEducationHigh school diploma in Required StudiesJames B Dudley High School - Greensboro, NCAugust 1983 to May 1986Skills Outbound sales |