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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE 1540 Sixth Street Northwest Washington, DC 20001 ExperienceFederal Bureau of Investigation, FBI(Contractor) - 8 Koi, Washington, DCOperations Analyst07/2022 - Current Answer incoming calls with a polite, professional, and knowledgeable demeanor, and use specific verification methods before taking messages and relaying them or transferring calls appropriately to FBI personnel manner. Competently unitize diplomacy, tact, and professional judgement to gain information and / or determine the validity of the phone calls to determine the necessary course of action. Operate terminals with multiple applications and functions within the TOC. Maintain confidentiality of privileged information including personal telephone numbers, room numbers, home addresses, movement and emergency information, and other pertinent data. Receive and place regular, special, and emergency local, long-distance, and international calls including to and from the Whitehouse, Congress and/or Cabinet members, and from the public at large for all levels of Bureau officials. Arrange and coordinate conference calls and ensure connection of all necessary participants with respect to differing time zones and locations. Efficiently maintain detailed logs of all the daily communications traffic, compiling daily statistics into monthly recapitulation reports as needed. Maintain the written Standard Operating Procedures (SOP) for the FBI Headquarters TOC. Assign daily EOC service tickets for follow up calls to gauge customer satisfaction on closed tickets. Maintain confidentiality of privileged information including personal telephone numbers, room numbers, home addresses, movement and emergency information, and other pertinent data. Receive and place regular, special, and emergency local, long-distance, and international calls including to and from the Whitehouse, Congress and/or Cabinet members, and from the public at large for all levels of Bureau officials. Arrange and coordinate conference calls and ensure connection of all necessary participants with respect to differing time zones and locations. Efficiently maintain detailed logs of all the daily communications traffic, compiling daily statistics into monthly recapitulation reports as needed. Maintain the written Standard Operation Procedures (SOP) for the FBI Headquarters TOC. Assign daily EOC service tickets for follow up calls to gauge customer satisfaction on closed tickets. Optimized communication between stakeholders to improve team effectiveness. Directed administrative and logistical supportDC Recovery Community Alliance -DCRCA 03/2002 June 2022 Barrier and Interruptions Mental Health Assessment - meet with Psychiatrist to determine care. Computer Certification (MS) office Customer Service - Employment Specialist Research, mission - driven and focused Retuning Citizens - Reentry Life Skills Accurate Reporting abilitiesMeet with men and women returning citizens from prison. Perform case management, recovery and employment, life skills support. We are contracted with Department of Health and Mental Health, also both men and women half-way house. Meet with clients for recovery also reconnecting with families. Work with DC Public schools as a tutor and adult literacy. Group and individual behaviors consensus meetings. All support given from Allied health professionals, i.e., social workers, case manager, social services, and medical centers. AREAS OF EXPERTISEData Entry Office AdministrationExcellent Customer Service MindfulnessPayroll SoftwareEducation and TrainingAlmeda University Boise, IDMBA in Business Administration and Management12/2003Robert Morris University Coraopolis, PABachelor of Arts in Hospitality Administration and Management 05/1978Top Secret Clearance Single Scope Background Investigation (SSBI) July 2022 Certified Recovery Substance 2020Certificate of Evidence - Based Practices February 2020 |
