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New York, NY PHONE NUMBER AVAILABLE EMAIL AVAILABLEPERFORMANCE SUMMARYA driven professional public speaker and presenter with over 15 years of Business Development, Client Services, Sales, and Customer service experience. Known to perform facilitating and presentations with energy and passion. Team-centric and Service oriented with the goal of providing solutions with care and urgency. Bilingual and can present in both English and Spanish. Core SkillsBusinessDevelopmentSales & MarketingCoachingPresentingCustomer ServiceRecords ManagementOutreachSalesforce / CRMTrainerMentoringPublic SpeakingMotivationalInterviewingEmployment DutiesBusiness Development Helped small business owners start and expand their businesses. Provide recruitment and hiring services, partnering and deepening relationships with local businesses. Performed off-site outreach visiting local businesses. Coordinated outreach and community-based events while also cultivating strong marketing campaigns that increased student enrollment by %15.Public Speaking & Presenting Conducted daily orientations introducing the program to new members in both English and Spanish. Facilitated no-cost business courses and workshops that experienced a 75% increased attendance rate. Coordinated and presented at recruitment events for various WorkForce1 centers throughout NYC. Developed, and presented over 100 in-classroom and virtual workshops on various job readiness topics throughout the pandemic.Customer Service & Sales Provide One-on-One training and mock interviews. Cross sold all services offered by conducting consultations and providing clients with the best possible solutions. Advise, motivate and service assigned clients in-person, by phone, and remotely ensuring client success. Provide full-cycle recruitment and placement services. Employment HistoryBusiness Developer Fedcap Inc. Bronx, NY 09/2020 Current Facilitator / Career Advisor Fedcap Inc. Bronx, NY 05/2019 09/2020 Account Manager Grant Associates Inc. Bronx, NY 09/2018 05/2019 Lead Recruiter Boricua College Bronx, NY 01/2015 09/2018 Jr. Account Manager NYC Business Solutions Dept of SBS, NY, NY 01/2013 01/2015 Personal / Small Business Banker J.P. Morgan Chase Bronx, NY 08/2008 12/2011 Licensed Realtor Century 21 Realty New York, NY 03/2006 08/2008 EducationBachelor of Science Business Administration, Boricua College 2018 Associates of Science Liberal Arts, Boricua College 2016 High School Diploma Musical Performance, Fiorello H. LaGuardia High School |