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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
(H) PHONE NUMBER AVAILABLE (C) PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary of QualificationsMotivated, self-starter with extensive experience in customer service, merchandising, POS systems and cash han- dling. Strengths include exceptional communication, organization, and administrative skills. Recognized by col- leagues as a reliable, trusted and highly organized professional that values achieving results through both individual contributions and teamwork.SkillsProfessional ExperienceJewelry Sales Manager 01/1995 to CurrentSelf-Employed/Business Owner Harrisonburg, VA Manage, on average, 60 other jewelers in the business and serve as an area wide Training Director. Plan schedules, prepare agendas, arrange speakers, and make travel arrangements for group training. Conduct group presentations and 1/1 consultations to educate customers and other jewelers on fashion and how to use jewelry to appropriately accessorize. Achieve individual monthly sales goals to help drive business results. Answered product questions with up-to-date knowledge of sales and store promotions. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative cus- tomer service culture. Resolved all customer complaints in a professional manner, while prioritizing customer satisfaction. Shared best practices for sales and customer service with other team members to help improve the store efficiency and production. Cultivate a customer-focused shopping environment and experience by greeting and responding to all customers in a friendly manner. Dedicated to improving sales abilities and product knowledge through continuous learning. Complete all accounting and tax information for the business. Eyewear Consultant 05/2017 to CurrentMyEyeDr. Harrisonburg, VA Fit, measure and adjust eyeglasses under the direct supervision of an optician or optometrist to exceed the patients needs and expectations. Problem solve any difficulty a patient may experience regarding vision care. Provide patients with exceptional customer service by understanding and assisting the patient's needs. Guide and assist patients in the eyewear and frame/lens selection process, by using extensive knowl- edge of product lines and options to educate patient. Maximize sales by using the company's best, better, good sales concept. Provide patients with comprehensive explanation of their insurance benefits. Educate patient on the adaptation of new Rx's and care of lenses. Communication (written and verbal) Time/Schedule Management Attention to Detail Adaptable Strong Work Ethic Computer Literate Customer Service Sales Presentation and Training Administrative and OfficeCandidate's Name
Provide accurate information about delivery time frame; immediately notify patient of any delays in delivery time. Understand all promotions, coupons and third party programs available through My Eye Dr. Ensure product pricing is accurate and process patient payment transactions. Clean displays and help maintain the attractive appearance of the office. Above Wing Customer Service Agent/Gate Agent 05/2016 to 05/2017 Delta Global Industries Charlottesville Albermarle Airport Greeted passengers, verified tickets and directed passengers to assigned seats. Addressed passengers' concerns about delayed and canceled flights and resolved the issue through re- booking their flight and providing overnight accommodations if necessary. Promoted the safety, comfort and welfare of passengers by explaining how to get to their Atlanta con- nection and how to navigate the TSA security screening process for new and nervous flyers. Checked air cargo against documentation to identify and resolve any discrepancies. Relayed updates and information to passengers in a friendly and timely manner Relayed updates and information to passengers in a friendly and timely manner. Printed all the correct paperwork for each flight for the Flight Captain and Flight Attendant. Met the plane at the jet bridge and transported anyone needing wheelchair assistance. Helped the Flight Attendant prepare the plane for the next flight. Helped assist in tracking misplaced luggage and setting up for deliveries for the passenger. Checked in an average of 50-100 passengers per flight. Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight. Maintained a friendly, positive attitude when dealing with distressed passengers. Office Manager 06/1992 to 02/1997L.E. Industrial Harrisonburg, VA Completed all of the accounting and bookkeeping for the office, including payroll taxes, sales tax re- ports, and end of the year taxes. Entered financial information and payments to guarantee that employees and vendors were paid accu- rately and on time. Reconciled company bank, credit card and line of credit accounts. Developed monthly, quarterly and annual profit and loss statements and balance sheets. Managed product quality to guarantee compliance with quality policies, procedures and systems. Ordered supplies to make bar code labels for government contractors. Monitored production to ensure outgoing orders were completed on time. Education & Affiliations High School Diploma: Eastern Mennonite High School, Harrisonburg, VA Fashion, Sales, and Customer Service Training: Week long session, annually 1995 Present, Dallas, TX Customer Service Cargo Dash: Continuing education in shipping and receiving, Atlanta, Minneapolis, and Charlottesville, VA. My Eye Dr. Med: Industry specific training completion School and Church Volunteer |
