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Click here or scroll down to respond to this candidateCandidate's Name
Springfield, VA Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryQuality-focused and reliable employee with production management, handyman, and construction management expertise. Knowledgeable about allocating resources, optimizing production, and increasing output with hands-on and dedicated approach. Proficient in applying production strategies and providing excellent customer service. Skills Estimating Project Cost Home Improvements Sales and Installations Problem Resolution and Corrective Actions Customer Service Excellence Customer Expectations Management Production Schedule Review Effective Communication Creative Solutions Provide Onsite Workforce Training Staffing Oversight and Team MeetingsWork HistoryProduction Manager 10/2020 to 06/2022Comfenergy/3 Pros Basements Systems Sterling, VA Managed 2 teams providing daily improvement initiatives to drive gains in quality, flow, and output. Consistently reviewed weekly work completed by two installation teams for quality and compliance with company standards and design specifications to minimize errors. Standardized production procedures, job roles and responsibilities and quality assurance guidelines for attic insulation and basement waterproofing divisions. Maintained company's ability to execute scheduled jobs to meet company quality standards and yearly profitability targets.Customer Service Specialist 08/2016 to 10/2020Jim The Handyman Fairfax, VA Resolved customer concerns with quality completion of services to help technician retention and drive corporate sales. Engaged daily with over 25 customers to understand and resolve issues and answer product questions. Demonstrated in-depth knowledge and understanding of all aspects of product line, pricing structure, and installation objectives. Determined charges for services requested, collected deposits or payments, and arranged for billing. Production Manager 07/2013 to 08/2016Mid-Atlantic Waterproofing Inc Fredericksburg, VA Quickly provided resolution to in-plant and onsite issues to maintain or improve productivity goals. Managed continuous improvement initiatives to drive gains in quality, flow, and output. Standardized 3 legacy procedures and quality assurance guidelines and updated major employee job descriptions. Applied knowledge of business and management principles to strategically plan and allocate necessary resources to complete production.Installation and Service Technician 07/2007 to 07/2013 Jim The Handyman Fairfax, VA Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations. Followed all company guidelines regarding safety procedures when out in field. Provided daily customer excellence with expert service and rapid delivery for customized home improvement projects. Prepared over 50 weekly and detailed estimates for company management team to effectively help schedule and organize team resulting in efficiency increase and time management improvement. Construction Manager 09/1999 to 06/2007B & M Enterprises, Inc Dale City, VA Verified weekly completed projects met or exceeded approved time and quality within cost/budget estimates. Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery project completion within or under cost estimates. Communicated daily with site vendors to keep project fully operational. Surveyed minimum of 2 sites daily to determine material for project completion and accurately managed inventories. Oversaw employee attendance record, handled payroll and ordered new materials for sites EducationConstruction Management: Certificate ProgramNorthern Virginia Community College - Annandale, VA This certificate program consisted of tasks in the construction field including construction material and procedure, estimates, site planning, scheduling, safety, and field operations. |
