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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service RepresentativeClifton Park, NY EMAIL AVAILABLE PHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCustomer service leaderHannaford - Ballston Lake, NYAugust 2019 to January 2020Assist team members when they have difficulty performing their dutiesAttend to customers to help resolve their complaints/issuesDelegated different duties to my team membersEnsured all service equipment was available to all team members and customers for a smooth flowand to meet customer satisfactionCall Center RepresentativeEllis Medicine - Schenectady, NYJune 2019 to August 2019Use computers applications to handles large volume of callsManage large amounts of incoming and outgoing calls*Follow company guidelines and policiesTransfer incoming calls to appropriate locationCustomer Service RepresentativeBobrick Washroom Equipment - Clifton Park, NYMarch 2019 to May 2019Responded to customers email regarding tracking of their orderInput ordersCSR- Customer Service RepresentativeApps Paramedical Services - Ballston Lake, NYAugust 2018 to January 2019Apps Porta medic is the largest provider of paramedical services for gathering information that will be used in the underwriting of life, disability, and group insurance.*Manage large amounts of incoming and outgoing calls*Respond to emails*Greet clients who come for in-office exams*Maintain and open clients accounts*meet office quota*Record client interaction, process client accounts*Follow company guidelines and policies*Use telephone or email to verify clients account information*Cancel, create, or reactivate cases*Use computers applications to handles large volume of callsCNA - Certified Nursing AssistantFort Hudson Nursing Home - Fort Edward, NYOctober 2017 to April 2018Helped residents by supporting personal hygiene and daily living needs; providing comfort, transportation, and vital sign monitoring.*Cared for individuals with dementia, Alzheimer's disease, and a physical disability*Took and recorded vital signs such as temperature, blood pressure, pulse and respiration rates, and blood sugar*Cleaned rooms, changed bed linens, and attended to patients' comfort and cleanliness*Turned bedridden patients to avoid bedsores.*Prepared and served food or fed patients needing assistance, and recorded food or liquid intake and output.Customer Service LeaderHannaford Supermarket & Pharmacy - Queensbury, NYAugust 2017 to October 2017Assist team members when they have difficulty performing their duties*Attend to customers to help resolve their complaints/issues*Delegated different duties to my team members * Ensured all service equipment was available to all teammembers and customers for a smooth flow and to meet customer satisfactionCustomer Service CashierPrice Chopper - Malta, NYDecember 2016 to June 2017Greet customers as entering checkout*Accept payments by cash, check, debit, or credit cards*Placed goods in shopping bags*Cleaned work area in between guests as needed*Able to greet customers in a friendly manner*Ability to answer customers questions or give information regarding company policies * Direct customers to the service center to sign up for the store savings card or refunds*Report possible hazards to managerSales Associate/Key HolderStewarts Shops - Clifton Park, NY 2015 to 2016*Opened the store several days a week*Itemized customers merchandise and totaled it at the register, accepting cash or card for purchases*Met the standards of the stores operation by stocking and cleaning merchandise*Served customers effectively by offering friendly, and confident sales skills and mannersService LeaderHannaford Supermarket & Pharmacy - Clifton Park, NY2011 to 2015Assist team members when they have difficulty performing their duties*Attend to customers to help resolve their complaints/issues*Delegated different duties to my team members * Ensured all service equipment was available to all team members and customers for a smooth flow and to meet customer satisfactionBookkeeper*Reconciled and balanced the safe*Input all financial records through online bookkeeping applications*Reports Compilation*Logged and calculated the exchange of currency*Maintained financial statementsEducationHigh school or equivalentSkillsCASH HANDLINGEXCEEDEXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLSGREAT ORGANIZATIONAL SKILLSORGANIZATIONAL SKILLSMicrosoft outlook (Less than 1 year)Appointment Scheduling (Less than 1 year)Customer Service Representative (1 year)Phones (2 years)Customer CareCustomer ServiceCSRCertified Nursing Assistant (1 year)Supervising (3 years)Call Center (Less than 1 year)Switchboard (Less than 1 year)Team LeadTrainer (10+ years)Additional InformationRelevant SkillsA. Communication:1.Excellent verbal and written communication skills2.Pays strong attention to detailB.Ability to MultitaskC.Able to handle disputes and emergenciesD.Result OrientedE.Computer Skills1. Microsoft Outlook2.Google ChromeF. Cash handling skillsAdditional Skills And Abilities~ Able to maintain confidentiality~ Proven ability to exceed expectations and advance quickly~ Good attention to detail~ Great organizational skills |
