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Click here or scroll down to respond to this candidateCandidate's Name
Customer Support GuruAustin, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESoftware/Customer Support Guru with solid Hospitality skills Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceAssistant Property ManagerNexus Real Estate - Austin, TXDecember 2022 to PresentAssistant Property Manager for new complex in North Austin, TX. Responsible for Leasing Inquiries, Renewals, Filings, and general assistance in pricing and enforcing property policies. Continued knowledge with Yardi and Fair Housing PoliciesSales and Leasing SpecialistBG Staffing - BG Multifamily - Austin, TXJune 2022 to December 2022Leasing Specialist per contract. Continued observed knowledge in Yardi, Microsoft Office, and a multi line phone system. Responsible for handling apartment lease oriented questions, reaching out to leasing prospects, scheduling property tours, and enforcing lease guidelines Support Services SpecialistS2G Support Services Group - Austin, TXApril 2021 to October 2022Contract Position with FEMA. Providing Support for those who lost loved ones due to COVID-19; receiving secured documents and information to verify such, so that they may receive reimbursements from the Government for Funeral Costs. Gained experience with Spark Chat, Max Soft Phone, and the FEMA Portal. Guest Experience SpecialistAuberge Resorts - Austin, TXMarch 2021 to July 2022Guest Experiences Coordinator and Night Audit for Commodore Perry Estates in Austin, TX. Continued proficiency with OPERA Cloud, as well as G Mail, and Alice Request System. Responsible for fulfilling Guest Requests upon Arrival/Check In. Part Time Night Audit/Admin wherein I complete Late Check Ins, Early Check Outs, relaying Valet Services within the Resort, and any other Guest Requests. Customer Support SpecialistRussel Tobin - Austin, TXDecember 2021 to March 2022Ceridian Contract on behalf of Russel Tobin. Responsible for assisting clients with password resets, payroll questions, and complianceNight AuditorBunkhouse - Austin, TXMarch 2020 to January 2021Overnight Guest Services for Hotel Magdalena. Handling of paperwork, check in/out, auditing, and restocking where necessary. Continued familiarity with Billing/Auditing on OPERA Property Management SoftwareSales and Service RepresentativeMarriott International, Inc. - Austin, TXNovember 2019 to February 2020Sales and Service Rep for Marriott Bonvoy Call Center in North Central Austin. Responsible for maintaining metrics, fielding calls regarding questions about Reservations, past and present. Use of Sales Force, alongside other Office Software. Call Volume was up to 200 calls a day at Marriott's Call Center. Night AuditorIHG - Sunset Valley, TXSeptember 2018 to September 2019Night Audit for IHG Franchise, wherein I resolved guest complaints, completed late check ins and early checkouts, and gained familiarity with OPERA Property Management Software. Software Support InternCetec ERP - Austin, TXMarch 2019 to May 2019Two month internship as Customer Service/Software Support. Provided Internal Client Support via email, phone, and Os Ticketing System. Gained proficiency with Cloud ERP Software, Google Docs, and Excel Spreadsheets.EducationHospitality Management Certification in Hospitality Management Cape Cod Community College - Barnstable, MAJanuary 2010 to May 2012High school or equivalent in General StudiesFalmouth High School - Falmouth, MASeptember 1994 to June 1998Skills Bilingual CSR Call Center Customer Care Customer Service Customer Support ERP Systems Google Docs Night Audit WordPress Web Development JavaScript Adobe Photoshop Blogging CSS Java Social Media Management Search Engine Optimization (SEO) User Interface (UI) Google Suite Typing Yardi Conflict management OneSite Landlord-tenant law Sales Section 8 Property managementCertifications and LicensesFood HandlerDriver's LicenseAssessmentsFront Desk Agent (Hotel) ProficientJanuary 2020Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: ProficientPersonality: Customer Service Fit ProficientJanuary 2020Measures the traits that are important for high-quality customer service. Full results: ProficientCustomer Focus & Orientation Highly ProficientJuly 2019Responding to customer situations with sensitivity. Full results: Highly ProficientFront Desk Agent (Hotel) FamiliarAugust 2019Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: FamiliarNight Auditor (Hotel) ProficientSeptember 2019Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: ProficientSales Skills: Influence & Negotiation FamiliarAugust 2019Using influence and negotiation techniques to engage with and persuade customers. Full results: FamiliarCall Center Customer Service Highly ProficientJuly 2019Applying customer service skills in a call center setting. Full results: Highly ProficientPersonality: Customer Service Fit FamiliarJune 2019Assesses personality traits that result in high-quality customer service. Full results: FamiliarRetail Customer Service Highly ProficientAugust 2019Comprehending and responding to retail customer needs. Full results: Highly ProficientCall Center Customer Service Highly ProficientMay 2019Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Highly ProficientSocial Media CompletedJuly 2019Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: CompletedReliability ExpertJuly 2019Tendency to be dependable and come to workFull results: ExpertBasic Computer Skills: PC ProficientJuly 2019Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.Full results: ProficientLogic & Critical Thinking ProficientMay 2019Using logic to solve problems.Full results: ProficientAttention to Detail CompletedMay 2019Identifying differences in materials, following instructions, and detecting details among distracting information.Full results: CompletedSpreadsheets with Microsoft Excel CompletedApril 2019Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.Full results: CompletedMemorization & Recall ExpertApril 2019Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.Full results: ExpertReliability ExpertApril 2019Measures a candidate's tendency to be dependable and come to work. Full results: ExpertAttention to Detail Skills CompletedApril 2019Measures a candidates ability to use diligence when drafting and editing documents. Full results: CompletedFiling & Organization ExpertMay 2020Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: ExpertCustomer service fit ProficientMay 2020Measures the traits that are important for success for customer service roles. Full results: ProficientAttention to detail FamiliarSeptember 2020Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: FamiliarManagement & leadership skills: Impact & influence Familiar August 2020Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: FamiliarIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
