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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Jennings Mill DriveBowie, Maryland Street Address
PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLERESUMEEXPERIENCEMarch 2019 to Present CUSTOMER SERVICE/ADMINISTRATIVE, THE DATA ENTRY COMPANY (TDEC), Oakland, MD As Customer Service Representative, I must be able to analyze situations, listen effectively to attorneys, members of the public as well as high level Pension Benefit Guaranty (PBGC) staff and to communicate effectively with this constituency to solve problems associated with retirement, disability benefits and services or other issues. These responsibilities include assisting members of the public or their representatives in understanding PBGC requirements regarding applications for retirement and benefits and other ancillary matters of interest to PBGC or TDEC staff such as the verification of statistical reports for accuracy and completeness, the compilation of information for various reports; and in providing guidance to staff consistent with Standard Operation Procedures and requirements. My administrative responsibilities include making recommendations to supervisor for training or retraining of team personnel based on established quality/productivity criteria; verifying data and making computer updates as necessary. I also serve as a technical expert for processes with the knowledge and ability to accurately communicate questions and provide answers to situations that arise from time to time.April 2005 March 2019 QUALITY CONTROL CLERK, ZIMMERMAN ASSOCIATES, KINGSTOWN, VA As Quality Control Analyst, I was responsible for analyzing and interpreting a variety of documents to either confirm compliance with PBGC established policies and procedures or identify deviations. This process focused on workmans compensation claims, various kinds of personnel actions, and pension benefits. Responsibilities also include income verification, classification accuracy determination, and generating deficiency correspondence when submissions do not comply with PBGC requirements. As Customer Service Representative, I was also responsible for conducting numerous off-site data collections in other states and implementing various protocols to ensure that the data is secure requiring interface with PBGC staff.March 2003 April 2005 CUSTOMER SERVICE/COMPUTER PROCESSOR, SYSTEMS INTEGRATION GROUP, KINGSTON, VIRGINIA My customer service responsibilities include providing technical advice and assistance to Task Leaders in resolving problems or issues relating to various policies, procedures, applications and understanding of pension plans, terminology and provisions. My responsibilities also include transcribing, deciphering and coding a variety of complex alpha numeric data, instructing new Operators on proper policies and procedures for data entry and verification; directing and coordinating activities with other Data Processing Departments; consulting with users to determine needs; establishing work standards; and assigning and scheduling work for other operators.August 2002 April 2003 BANK TELLER, LOOMIS & FARGO CORP, SPRINGFIELD, VIRGINIA - My responsibilities included recording transactions and preparing daily settlements of teller cash and proofs transactions according to procedures. I was responsible for creating various types of audit, inventory and a variety of other monthly reports, and for ensuring that money was counted and documented in according with company policies.May 1999 August 2002 QUALITY ASSURANCE INSPECTOR, FIRST DATA RESOURCES, INC., CHESAPEAKE, VIRGINIA In this position, I was responsible for embedding awareness of quality in the organizations processes and for introducing and implementing new quality practices and methodologies. I was responsible for creating, managing and executing test cases to ensure compliance with best practices, developmental processes and quality of service. I was also responsible for inspecting different department processing procedures for various types of credit cards, and to ensure that credit cards were correct and met the expectations of company and customer standards.May 1995 July 1998 INSPECTOR/ANALYST, IBM CORPORATION, ROCHESTER, MN - I served as Inspector/Analyst and I was responsible for embedding awareness of quality in the organizations processes by introducing new quality practices and methodologies. I was responsible for creating, managing and executing test cases to ensure compliance with best practices, development processes and quality of service. My responsibilities also included data entry of all reports for the processing of the manufactured computer discs.SPECIAL SKILLS AND QUALIFICATIONS1.Affluent with Microsoft Word, Excel, Outlook and Windows, IPSDM/IPS Viewer, Oracle/Customer Relations Manager (CRM), Choice Point, PRISM Customer Service, ALG Application.2.Have a complete understanding of the BAPD records schedule and procedures that allows the proper destruction of documents.3.Fluent in English and Tagalog, semi fluent in Spanish.4.I am a US Citizen5.I type at least 40 wpmWHAT I WILL BRING TO THE ORGANIZATION1.I will quickly make a positive impact on the team because I am a fast learner.2.I can bring the promise that everything that I do within my responsibilities will be geared towards helping the organization achieve its strategic vision.3.I will be a positive role model for the organization and will take full responsibility for my actions.4.I can bring a high level of enthusiasm to the organization, a can-do attitude, and the promise that I will learn my role so I can start contributing to the organizations business goals in super-fast time.5.I will bring a disciplined approach to my tasks, a willingness to learn from experienced members of the organization, and a resilient approach to solving problems as and when they occur.EDUCATIONQuezon Camarines Stir High SchoolRagay, Philippines 1983; Diploma (GPA 3.5)E.A.R. N Vocational SchoolZapote, Philippines, AA (Equivalent to an Associates Degree), Bookkeeping/Accounting, 1985, GPA 3.0, Can type 50 wpm, good understanding of Microsoft Office Suite.Quezon Camarines Stir High SchoolREFERENCES AVAILABLE UPON REQUEST |
