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Candidate's Name
I have over Street Address  years of Customer Service Over 14 in the Medical FieldLancaster, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI have the ability to set priorities,exercise them and make sound judgement, I poses attention to details,organizational skills to meet deadlines. Bilingual which at times is very essencial, I am looking for an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every dayAuthorized to work in the US for any employerWork ExperienceCSR - Customer Service RepresentativeMAXIMUS Inc-Remote - Atlanta, GAMarch 2022 to April 2022Inbound calls for CDC helping clients calling in for information on COVID-19 to anything the CDC has to resources on. The Center for Disease Control has many resources directing callers on what to do with their special needs and concerns.CSR - Customer Service RepresentativeWolters Kluwer - RemoteDecember 2021 to February 2022Assist Clients with Tax Products they are using, via Taxwise and Atx products, Salesforce, live chat are requested to perform duties answer multi phone calls as required. Security OfficerBronsan Security - Lancaster, PAAugust 2021 to January 2022Insure safety for customers as well as the workplace, help prevent loss of merchandise and assist wherever needed with disgruntle customers to helping customers with their needs. Work closely with Loss prevention on site.Customer Experience SpecialistBRINKS HOME - Dallas, TXMay 2019 to June 2021Serviced Customers with all their needs from answering all inbound calls and updating information checking account status, helped with Insurance certification for insurance credits. multiple accounts handled effectively and accurately. activated and deactivated accounts. Customer Service Representative & Security Officer Conestoga View Nursing & Rehabilitation - Lancaster, PA August 2015 to July 2018As a CSR I greeted all family members, Handed lab specimens going and coming from inside and outside facility. Assisted Vendors when they arrived, paperwork, billing,answered multi phone lines, secured 450 Residents and 800 hundred employees. As a security Officer did the same as well Patrolled 4 buildings. Security Officer/CSRSOS Security - Lancaster, PAAugust 2015 to December 2017Successfully accomplished shrink reduction at several retail and private companies. Also girded individual loss of theft in companies I was contracted for. Secured all bodies and highly valued items. Customer Service RepresentativePenn Medicine Lancaster General Health - Lancaster, PA October 2000 to December 2014I held many positions, I worked for the communications department as a dispatcher, also as a representative for a family clinic, and as behavior health technician. EducationCertificates in Leadership, management and innovation Institute for Professional and Development - Lgh2008 to 2011High school Diploma in General StudiesTheodore Roosevelt Bronx NYSeptember 1980 to June 1984Skills Loss Prevention Receptionist (10+ years) Security (10+ years) Microsoft Word (10+ years) Inventory Customer Service (10+ years) Typing (10+ years) Communications (10+ years) Word (10+ years) Cash Handling (10+ years) Organizational Skills (10+ years) Customer Care (10+ years) Bilingual (10+ years) Customer Support (10+ years) CSR (10+ years) Call Center (10+ years) Translation (10+ years) Multi-line Phone Systems (10+ years) Office Administration Surveillance (10+ years) Case Management (5 years) Time management Computer literacy (10+ years) English (10+ years) Medical terminology (10+ years) Windows (10+ years) Hospital Experience (10+ years) Microsoft Outlook (10+ years) Social Work (10+ years) Interpretation (10+ years) Spanish (10+ years) Multilingual Live chat Medical Office Experience Supervising Experience Conflict Management Epic Medical Records Quality Assurance HIPAA Phone Etiquette Insurance Verification Crisis Intervention Dispatching Medical Billing Medical Coding Clerical Experience Office Management Microsoft office (10+ years) Salesforce Marketing Cloud (5 years) Zendesk (6 years) Hospitality EMR SystemsLanguages Spanish - ExpertCertifications and LicensesSecurity GuardFirst Aid CertificationFirst Aid CertificationAdditional InformationHealthcare