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Click here or scroll down to respond to this candidateCandidate's Name
Street Address davie ave apt KStatesville, NC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective : To obtain employment in a progressive organization that will utilize my skills and knowledge.Work ExperiencePACE OF SOUTHERN PIEDMONTJULY 2022-SEPTEMBER 2022Assists participants and/or supervises with activities of daily living (bathing, dressing, grooming, hair care, mouth care, eating, hand and foot nail care and toileting) as assigned or needed.Creates and participates in group(s) and one-on-one activities in accordance with daily activity calendar and as requested by the Recreational Coordinator.Monitors and assists participants with meals at feeding table.Assists, throughout the day, in maintaining clean and orderly day rooms, kitchen and personal care areas.Accompanies participants to medical and other appointments.Performs and/or assists with laundry, including clothes for participants.Assists the Drivers with the loading and unloading of participants from vehicles.Demonstrates dependability through consistent compliance with scheduled work hours.Participates in the activities of the Interdisciplinary Team as needed and carries out the plan of care as directed.Notes changes in participants physical or emotional health and communicates this information to the appropriate staff person.Maintains participants medical record and fulfills Senior CommUnity Care charting and reporting requirements.Assists the Transportation Department with participants take home supplies.Participates in and supports Quality Improvement Initiatives.Follows all Senior CommUnity Care policies and procedures and Occupational Safety and Health Administration (OSHA) safety guidelines.Acts within the scope of his or her authority to practice.Maintains the confidentiality of all organization procedures, results, and information about participants, clients or families.Handles potentially infectious specimens with appropriate biohazard precautions, and practices Universal Precautions.Maintains safe working environment. Follows Senior CommUnity Care Safety policies and procedures.Participates in continuing education classes and any required staff and training meetings.Performs other duties as required or requested.A Preferred Womens Health ClinicDecember 2021-March 2022Handle many inbound and outbound calls to customers and clients.Identify the needs of customers, resolve issues, and provide solutions.Upsell other products wherever possible.Ensure you follow the customer service script provided by the company for uniformity.Also, be well-read on company policies and the website for FAQs or policy related answers.Maintain good customer relations.Meet personal targets and work towards meeting team targets.Maintain records of the conversations with the customer and analyze the data.Write and submit timely reports on performance, targets, and customer queries.Atrium Health PinevilleJune2021-December 2021Supports patients with personal hygieneTake vital signs and height and weight measurementsFeeds and ambulates patients accordingAssists with clerical work such as answering phones, entering data and maintaining medical recordsMaintain stock supplyMaintains patient rooms in a clean and orderly conditionIQor-Call Center October 2020- January 2021Professionally process outbound sales and/or customer service calls Respond to customer questionsResolve customer issuesPray with those in needOffer up-sells and cross-sells to callersRecord and verify accurate information on all callsAdhere to work schedule providedPositively and respectfully communicate with customersMaintain high level of punctualityMaintain consistent, reliable attendance standardsMaintain company and client confidentialityMeet established sales/fundraising goals on outbound projectsMulti-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledgeTeletech -Call centerJanuary 2020- June 2021Answer incoming calls and respond to customers emailsManagement and resolve customer complaintsSell products and place customer orders in the computer systemIdentify and escalate issues to supervisorsProvide product and service information to customersResearch required information using available resourcesResearch, identify, and resolve customer complaints using applicable softwareProcess orders, forms, and applicationRoute calls to appropriate resourcesDocument all call information according to standard operating proceduresRecognize, document, and alert the management team of trends in customer callsFollow up customer calls where necessaryUpsell products and servicesComplete call logs and reportsOther duties as assignedLongleaf Nero medical centerAugust 2018- November 2019Focus on changing the child's behavior by observing and measuring the behavior in real- life environments.Gather behavioral data to track progress in reaching behavioral objectives identified in the behavior plan and periodically modify the plan, under the supervision of the BCBA, to adapt to the child's response to the intervention.Implement learning programs (communication, self-help, and play skills) as written and instructed by the BCBACollect data on all behaviors targeted and meet with supervisor weekly to analyze the information gathered and participate in initial and ongoing trainings.Incorporate parent training so family members/caregivers can teach and support skills during typical family activities.Document each service activity on a service summary form.Complete mandatory training and refresher training.Properly report all critical incidents and safety concerns regarding persons receivingservices.Ensure that documentation is completed in a timely manner and in accordance withestablished organizational procedures.Participate in staff meetings as directed by the President or Director of ABA Services.Model and promote good communication, customer service, and positiverepresentation of the organization to clients, customers, referral sources and the public.Other responsibilities as requested by the President and/or Director of ABA Services.Data Entry Clerk October 2017-November 2017Cadence Counsel, Charlotte NCTransferring data from paper formats into computer files or database systems.Typing data provided directly from customers.Sorting and organizing paperwork after entering data to ensure it is not lost.Knowledge of word processing tools and spreadsheets.ServerOctober 2017 October 2017Jennifer Temps Inc., Charlotte NCPreparing restaurant tables with special attention to sanitation and order.Attending to customers upon entrance.Serving and helping customers select food and beverages.Customer Service Representative August 2017September 2017Teletech, Concord NCHandling customer complaints, provide appropriate solutions and alternative within the time limits.Manage large amounts of incoming calls and customer service inquires.Follow communication procedures, guidelines and policies.Identifying and assessing customers needs to achieve satisfaction.Health Care Nurse Assistant February 2017July 2017Mecklenburg Health and Rehab, Charlotte NCCaring for impaired patients and techniques for addressing the unique needs and behaviors of individuals with dementia, Alzheimers and others.Taking recording vital signs.Serve meals and help patients eat.Turn and reposition patients who are bedriddenChange bed sheets and restock rooms with necessary supplies.Clean and sanitize patient areas.Housekeeping September 2016 November 2016Chestnut Inn, Asheville NCPerforming a variety of cleaning activities such as sweeping, mopping, dusting and polishing.Ensuring all rooms are cared for and inspected according to standards.Protecting equipment and making sure there are no inadequacies.Notify superiors on any damages defects and disturbances.Check stocking levels of all consumables and replace when appropriate.Health Care Nurse AssistantJune 2016-January 2017Oconaluftee Job Corp Conservation Center, Cherokee NCBasic nursing skills relating as taking and recording vital signs.Mental health and social service needs relating response of patient behavior.Caring for impaired patients and techniques for addressing the unique needs and behaviors of individuals with dementia, Alzheimers and others.Team Member October 2015-April 2016McDonalds, Wilson NCResponsible for cash drawer balance.Ensured correct customer orders.Responsible for ensuring restaurant cleanliness according to industry standards.Assisted with nap time and play time.EducationFebruary 2016Wilson Technical Community CollegeHigh School Equivalency DiplomaOconaluftee Job Corps CenterCertified nursing assistant licenseJanuary 2017SkillsCPC Sliver- Tarheel Challenge AcademyCPR Oconaluftee Job Corps Center |
