| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Sagamore Hills, OH Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am working full time at Farmers Insurance in Technical Support for all the Farmers agents across the countryAuthorized to work in the US for any employerWork ExperienceTechnical Support RepresentativeFarmers Insurance - Independence, OHFebruary 2016 to PresentI handle all of Tech Support issue with Farmers agents Remote into PCs to do basic troubleshooting:Resetting IE settingsChecking compatibility view settingsManual IE settings.Login remotely to agents PC if they are having issues with the agency dashboard or with Image Center(used to upload documents to underwritingInstalling drivers to help run the dashboardCorrect any missing information for customersTroubleshoot all aspects of the FarmersSupport Center AnalystMODIS, Inc - Independence, OHJune 2015 to February 2016Contract PositionProvided phone and remote Technical support for Bristol West Insurance (Farmers Insurance) agents. Microsoft Office 2013 Windows 10 operating system HDI Support Center Analyst Certification Trouble shoot Hardware/Support of Software and Hardware Information Technology SpecialistAlego, Inc - Westlake, OHDecember 2014 to February 2015Westlake, Ohio 12/2014 - PresentInformation Technology Professional - Contract Position Upgraded OnBase version 12 to 14. Was the contact point person between Emerson Hospital and Hyland Software.Account ManagerWestern Reserve Interiors, Inc - Cleveland, OHMarch 2013 to November 2014Managed internal financials for the company. Managed/supported their computer system. Assisted Office Manager with her responsibilities and stepped into her role when she was out of the office. Accounting system: Computer Ease Microsoft Office 2010 (Outlook, Office, Excel) Ohio Business Gateway - State Taxes EFTPS - Electronic Federal Payments System - Federal Taxes Contractor for Verizon WirelessTek SystemsJuly 2010 to December 2012Assisted the Radio Frequency Engineers in all aspects of their roles. Managed Repeaters, Manually Inspected Roof Antennas throughout Cleveland and Akron areas. Managed repeater projects. Order T1 lines, Ethernet Backhaul lines.Systems Used: Microsoft Office 2010 - Excel, Access, Outlook Google Maps Geo Plan (Internal to Verizon Wireless) People Soft XNG (Internal to Verizon Wireless) National Central Maintenance System (Internal to Verizon Wireless) Windows XPInformation Technology and Accounting and Bookkeeping Instructor TechSkills, LLCOctober 2005 to July 2010Trained students within various IT and Bookkeeping programs of their choice so that they could pass their certification examination.Conducted classes for students in the following area: Break/Fix Computer Labs, Installing motherboards, adding/removing memory/ram, Microsoft Office Suite (All versions) Excel, PowerPoint, Access, Word, Publisher, Outlook. Microsoft Exchange Server 2000, 2007. Led Hands-on labs with students with in the following areas: Active Directory: Managing Adding Users/Groups, Mapping Network Drives, Adding Drives, Formatting Hard Drives, Installing software/hardware. Setting/adjusting permissions settings in computers and servers, VPN, Installing wireless networks, Installing maintaining Security systems within systems, starting/stop various computer systems, adding/troubleshooting printers, software and hardware issues. Server 2000, XP, Windows 2003, Windows 2007. Databases: SQL Server, Microsoft Access, Running reports and adding/ modifying databases within SQL. QuickBooks: All versions - Setting up companies, vendors, customers, trail balance, general ledgers, Profit and Loss Statements, running account reports, Payroll Reports, Setting up payroll, adding employees Programming: Visual Basic, Java, C+ CISCO courseware, labs and exams Network Topologies Configuring Domains and/or workgroupsPromoted to Director of Career Services - I worked with local businesses to get students internships in their field and also employment in their field of choice. Companies that I partnered with: WVIZ - Cleveland BDI - Cleveland Jurywoman, LTD - ClevelandOffice ManagerRobert M Adornetto, DDS, IncNovember 1992 to October 2005Managed all aspects of the dental office from internal financials, scheduling, installing and maintaining dental software's and computer systems, patient support issues from billing, medical issues, dental issues.Dental Software: Lytec -2003 Altapoint - 2005 Eaglesoft - 2012 - Present Electronic Dental Insurance Software (Emdeon) 2005- Present Ohio Business Gateway - State Taxes EFTPS - Electronic Federal Payments System - Federal Taxes VOLUNTEERMember of Brecksville KiwanisBest Friends Animal SanctuaryAlzheimer's AssociationTherapy Dog International - member with Certified Therapy Dog EducationAssociate's degree in Information TechnologyKent State UniversityJanuary 2004 to May 2007HDI Training CenterSkills Microsoft Office (10+ years) Tech Support Help Desk Call Center Network Support Software Troubleshooting Operating Systems VPN Microsoft Windows Microsoft Exchange Active Directory LAN Troubleshooting User Interface (UI) Desktop Support Network Administration SQL DNS TCP/IP EthernetCertifications and LicensesCompTIA A+September 2010Network+November 2010Microsoft Certified ProfessionalNovember 2010Microsoft Certified Desktop Support TechnicianMarch 2010Lean Six Sigma Green Belt CertificationJanuary 2014Support Certified AnalystNovember 2015Additional InformationTECHNICAL SUMMARY Microsoft Office - All versions QuickBooks - All versions Networking All Windows Operating Systems Install/Troubleshooting/Support of Software and Hardware Backup/ Monitor Files, folders Installation and maintenance of various dental software (Lytec, Altapoint, Eaglesoft) Installation and Maintenance of Electronic Dental Insurance Software (Emdeon) Geo Plan (Internal program within Verizon Wireless) Network Flow (Internal program within Verizon Wireless) XNG (Internal program within Verizon Wireless) National Central Maintenance System (within Verizon Wireless) Computer Ease Software (Construction Software |
