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Candidate Information
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Title Live Ops customer service representative
Target Location US-IL-Wheeling
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Wheeling, IL Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE

To obtain a position in a well-established company where I can utilize my skills and my certifications to
the fullest in order to progress and assist in the safety of others.

Authorized to work in the US for any employer


Work Experience

Truck Driver Class A CDL
J.B. Hunt - Pleasant Prairie, WI
August 2022 to Present
Rail to rail intermodal. Rail to customer loads.

Customer Service Representative
Liveops - Remote
August 2020 to Present
Receiving customer calls for various job opportunities through Live Ops.

Truck Driver Class A CDL
Schneider National Inc - Chicago, IL
February 2022 to August 2022
Rail to rail intermodal. Rail to customer loads.

Front End Associate -Temporary
Walgreens - Arlington Heights, IL
February 2020 to June 2020
Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to
customers and recommends trade-up and/or companion items.

OTR Driver
Schneider - Gary, IN
October 2019 to February 2020
Did dedicated Family Dollar deliveries/live unloading throughout Midwest.

Security Agent / Supervisor
U.S. Security Associates, Inc. 1400 S Wolf Rd Ste 300, Wheeling, IL 60090 - Northbrook, IL
September 2017 to May 2018
Monitor CCTVs, monitor location of patrol officers, was responsible for overseeing all communications
within specified areas and states, preparing weekly schedules via email,monitoring weather conditions,
man-made disasters and natural disasters, construction areas and other types of hazards.
Dispatcher/Security Officer
Advanced Security Solutions Inc. 1645 Birchwood Ave, Des Plaines, IL 60018 - Des Plaines, IL
October 2016 to April 2017
Responsibilities
Monitor CCTV, monitor location of armed officers, was responsible for overseeing all communications
within specified areas, preparing daily work and run schedules via emails, advising about traffic problems
like accidents, weather conditions, construction areas and other types of hazards.

Security Supervisor/Outdoor
American Citadel Guard - 11848 S Harrells Ferry Rd, Baton Rouge, LA 70816 - Burr Ridge, IL
November 2013 to August 2016
Responsibilities
Check cargo going inbound/outbound.
Complete paperwork, daily and incident reports, Enforcement safety rules

Accomplishments
I trained plenty of people that did their job correctly.

Showed other employees better ways to complete safety tasks.

Skills Used
I demonstrated strong communication skills and was able to handle difficult situations.

I was able to multitask with little supervision.

Driver/Guard
Dunbar Armored -4500 W Chicago Ave, Chicago, IL 60651 - Chicago, IL
September 2014 to December 2015
Responsibilities
Drove armored truck to transport money and valuables. Would guard money and valuables during transit.
Would Load and carry bags of cash, coin, and other valuables into and from armored truck at protective
service building, bank, or customer establishment.

Accomplishments
Built great customer service with customers and made clients feel satisfied with Dunbar services.

Skills Used
The skills I demonstrated the most was using logic and reasoning to identify the strengths and
weaknesses of alternative solutions, conclusions or approaches to problem. Being able to maneuver
and drive without any accidents. Also using listening and visual skills ensuring the safety of me and my
partner.


Education

Associate in Criminal Justice
Northwestern College - Bridgeview, IL
2016 to 2018
High school in General studies
Westside Alternative High School - Chicago, IL
May 2010 to June 2010

None in Basic
William Wells High School - Chicago, IL
2007 to 2009


Skills
 OTR
 CDL
 Commercial Driving
 CDL Class A
 Commercial Driving
 CDL
 OTR
 Tractor-trailer
 Driving
 Security
 Box Truck
 Load & Unload
 CCTV
 Heavy Equipment Operation
 Surveillance
 Delivery Driver Experience


Certifications and Licenses

PERC CARD
February 2012 to May 2021
This certification card tells employers in the State of Illinois that you've passed certain background
checks through a fingerprint submission process. Able to work security jobs.

CDL

CDL A

First Aid Certification

First Aid Certification

CPR Certification

Driver's License
Assessments

Customer service  Familiar
May 2021
Identifying and resolving common customer issues
Full results: Familiar

Customer focus & orientation  Familiar
May 2021
Responding to customer situations with sensitivity
Full results: Familiar

Security guard skills  Highly Proficient
August 2019
Assessing risks, enforcing security standards, and handling complaints.
Full results: Highly Proficient

Basic computer skills  Proficient
May 2021
Performing basic computer operations and troubleshooting common problems
Full results: Proficient

Interstate truck driving  Familiar
September 2020
Measures a candidate's knowledge of principles and methods for moving goods by road and ability to
safely control operations.
Full results: Familiar

Work style: Reliability  Highly Proficient
August 2019
Tendency to be dependable and come to work
Full results: Highly Proficient

Delivery driver fit  Proficient
September 2020
Measures the traits that are important for successful delivery drivers
Full results: Proficient


Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.


Additional Information

Adult First Aid / CPR
Valid for: 2 years
Class A CDL Holder

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