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Click here or scroll down to respond to this candidateCandidate's Name
Clerical Employment
Wills Point, TX Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Call Center
Sykes Work from Home - Colorado Springs, CO
November 2019 to October 2022
Started with Walmart Online and am now working with Capital One taking inbound calls from home
servicing card holders. Applying payments, resolving customers issues, billing issues,updating personal
information.
Part-time Administrative Assistant
Power Lawn Care - Auburndale, FL
September 2019 to March 2020
Payroll. Billing. Documenting Checks. Bank deposits. Updated employee files, Typed estimates. Worked
with Quickbooks
Credit Order Review
GC Services - Lakeland, FL
June 2019 to February 2020
Reviewed credit applications for Verizon Wireless. Chatted with customers online to help with application
issues in order to get approved. Researched Accounts.
Customer Service Representative
Dorman Insurance Agency - Quinlan, TX
June 2014 to May 2019
Customer Service, answering phones, Quotes for Auto and Home Insurance, Selling Policies,
Endorsements on current policies, Notified Customers of renewals, Posting payments (cash, check, credit
cards) general office duties, dealing with multiple Insurance Companies and Mortgagee Companies.
Account Receivable Specialist
McKesson - Greenville, TX
September 2009 to May 2012
Customer Service, Reconciling Accounts, Medical Insurance Write Offs, general office duties, Data Entry
Customer Service, Reconciling Accounts
Pro-Staff - Dallas, TX
January 2006 to August 2009
Customer Service, Accounts Payable, Accounts Receivable, Billing, Cash Office, Reconciling Accounts,
Bank Deposits, Processing Payments, General Office Duties.
Head Cashier
Lowes Foods, LLC - Garland, TX
July 2002 to November 2005
Supervised 20 Cashiers, Scheduled Cashiers, Opened and Closed out Registers, Customer Service, Cash
Office, Balanced Drawers, Deposits, Balanced Vault, Replenished Cash Drawers, Customer Service, Back
up for Administrator.
A/P, A/R, Customer Service
Pro-Staff - Dallas, TX
October 1999 to July 2002
Accounts Payable, Accounts Receivable, Bank Deposits, Customer Service, Reconciling Accounts,
Balanced Vault.
Office Manager
MW Exterminating Co., Inc - Richardson, TX
March 1989 to August 1999
Customer Service, Scheduled Appointments, Scheduled Technician Routes, Payroll, Taxes, Bank
Deposits, Processed Payments, Bids for Commercial Jobs, Priced Pest Control Services, General Clerical
Education
Diploma
J.J. Pearce High School - Wills Point, TX
May 1979
Skills
CSR
Customer Support
Customer Service
Administrative Assistant
Payroll
Receptionist
Accounts Payable
Word
Billing
Microsoft Excel
Data Entry
Quickbooks
Account Reconciliation
Accounts Receivable
General Ledger Reconciliation
General Ledger Accounting
Insurance Sales
Live chat
Analysis skills
Journal Entries
Bank Reconciliation
Assessments
Administrative Support Completed
March 2020
Using basic scheduling and organizational skills in an office setting.
Full results: Completed
Verbal Communication Proficient
February 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer Service Fit Proficient
February 2020
Measures the traits that are important for high-quality customer service.
Full results: Proficient
Receptionist Familiar
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting.
Full results: Familiar
Personality: Customer Service Fit Proficient
February 2020
Assesses personality traits that result in high-quality customer service.
Full results: Proficient
Accounting Skills: Bookkeeping Familiar
February 2020
Calculating and determining the accuracy of financial data
Full results: Familiar
Typing Completed
July 2019
Transcribing text using a standard keyboard
Full results: Completed
Customer Focus & Orientation Familiar
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity.
Full results: Familiar
Attention to Detail Completed
March 2019
Identifying differences in materials, following instructions, and detecting details among distracting
information.
Full results: Completed
Electronic Health Records: Best Practices Proficient
May 2020
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use.
Full results: Proficient
Customer Focus & Orientation Familiar
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
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