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Click here or scroll down to respond to this candidateCandidate's Name
Street Address West Grant StreetParis, Illinois Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEDedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Enjoy customer care and complaint resolution for customer satisfaction. Reay to make an immediate contribution to your organization.ExperienceAutomotive Center ManagerWalmart Tire and Battery - Crawfordsville, IN, Savoy, IL, Champaign, IL April 2001 - August 2003 Worked with automotive sta to complete tasks. Participated in ongoing training to enhance my job skills and knowledge as well as ongoing training of mechanics and sales sta Respond quickly to meet customers' needs and resolve problems. Met deadlines while maintaining high-quality deliverables. Performed routine and scheduled maintenance services. Performed general maintenance and repair. Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives Troubleshooted minor problems and reported larger technical issues. Conducted sta meetings to relay general information or to address specic topics. Developed departmental objectives, budgets, policies, procedures and strategies. Provided product information and resolved concerns to assist customers. Adhered to quality and service standards to support operational goals. Provided e cient and courteous service to customers at all times. Assisted with new hire orientation and training. Automotive Center ManagerSears Tire Group - Danville, ILFebruary 2000 - April 2001 Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.2 Represented business in the marketplace and developed relationships with key accounts to promote and market business. Implemented revenue strategies through statistical analysis. Addressed and resolved client or customer inquiries to foster superior standards of service. Developed the existing team into a high productivity, results-oriented unit through creative initiatives. Executed productivity benchmarks across departments to maximize company revenue. Implemented and developed operational standards, policies and procedures. Oversaw personnel to maintain adequate sta ng and minimize overtime. Facilitated month-end closing processes, invoicing and journal entries. Conducted monthly meetings to create business plans to drive successful monthly business. Conducted quality, timely performance feedback and performance appraisals. Created weekly schedules based on predicted sta ng needs, budgets and employee requests. Administered annual operating and capital budget to facilitate protability. Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales. Reviewed monthly nancial results with partners to identify opportunities to improve protability. Developed training modules and documentation to train sta . Led and directed team members on e ective methods, operations and procedures Minimized sta turnover through appropriate selection, orientation and training. Identied operational process ine ciencies to recommend necessary improvements. Tire ChangerSears Tire Group - Danville, ILApril 1996 - February 2000 Cleaned sides of whitewall tires. Raised vehicles using hydraulic lifts Used rubber mallets, pry bars and mechanical tire changers to remove old tires and mount new ones. Assisted mechanics and performed various mechanical duties, such as changing oil and checking and replacing batteries. Cleaned and tidied up shop and organized stock. Repairing punctures in radial/tubeless tires gluing rubber patches internally to seal puncture. Replaced valve stems and removed puncturing objects. Reassembled tires onto wheels and rims. Identied tire size, mounted and inated tires.3 Placed wheels on balancing machines to determine counterweights required to balance wheels. Hammered required counterweights on wheels. Rotated tires to di erent positions on vehicles using hand tools and pneumatic(air) tools. Ordered replacement tires. Glued(rubber cement) tire patches over ruptures in tire casings. Located punctures in tubeless tires by visual inspection and by immersing tires in water baths and locating bubbles. Unbolted and removed wheels and tires from vehicles using lug wrenches and pneumatic tools. Inspected tire casings for damage, such as holes and tears. Remounted wheels onto vehicles. Prepared rims and wheel drums for assembly by scraping, grinding, and sandblasting. EducationJune 1987Paris High School - High School DiplomaFeb 2005 -Nov 2013Lake Land College - 3 Vocational Certicates and many academic classes Skills Sales Tracking Finance and Accounting Oversight Hiring and Onboarding Business Leadership Department Oversight Goal Attainment Program Optimization Performance Monitoring and Evaluation Administrative Management Human Resources Oversight Policy Development and EnforcementCerticationsBasic Automotive Vocational Certicate4Advanced Automotive Vocational CerticateBusiness Management Vocational CerticateAwardsFinished all may classes with a 3.97 gpaAwarded Summa Cume Laude Honorsy |
