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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Carrollton, TXHIGHLIGHTS OF QUALIFICATIONSFour plus years call center experienceWell organized with excellent communications skillsDemonstrates a wide variety of skills and adaptabilityNine years quality customer service in several occupationsReputation for excellence and high-quality service to customersPROFESSIONAL HISTORYTalent Development Specialist, Equus (Formally Rescare), Plano, TX 2019-2021(Worked as a Temp from 2019 until hired on with Contract to State in 2020)Taught zoom classes in Resume writing, Interview skills, along with using the Work in Texas systemWorking with the Texas Workforce Commission help unemployed people find new jobsHelp them with resumes, set them up with, and match with employersStrong active listening and comprehension skills to help clients find the position they needI had semi-retired for nine months before getting a call for the above position.Collections, Apple One Temp Agency for Capital One, Plano, TX 2017-2018(Call center)Collected on credit cards and made arrangements for paymentsManaged both incoming and made outgoing calls to company specificationsUpdated all accounts of changes or arrangementsCustomer Service Representative II, Towers Watson, Richardson, TX 2014-2017(Call center)Worked with retired/retiring people going on Medicare. Assisted them find programsAnswered questions about the supplementary programs and benefit moneyKept meticulous notes on all clients I spoke with about their concerns or issuesCollections, Citi Bank, Los Colinas, TX 2012-2014(Call Center)Collected Credit Card payments or made arrangements for paymentsEffectively provided information and resolved customer issuesBlackjack Dealer and Pit Clerk, Chinook Winds Casino, Lincoln City, OR 2011-2012Maintained Blackjack table according to Casino, State and Federal Gaming RegulationsWhile keeping customers happy and game running smoothlyAs Pit Clerk, assisted the Pit Boss with opening and closing tables, ordering chips, and keeping track of play by those with player cards.Assisting Casino Manager with new proposals to the Tribal Counsel due to my background in BankingCandidate's Name Page 2Administrative Assistant, Worldmark, Depoe Bay, OR 2011-2011Temporary AssignmentAssigned to help train and assist new Manager acclimate to Sales officeOpened and closed sales office dailyWrote up quotes and contracts for sales people dailySet up appointments and kept office work up to date with daily reports to main officeCommercial Appraisal Coordinator, Collector, Loan Officer, Heritage Oaks Bank,Paso Robles, CA 2006-2011Ordered, tracked, and maintained records on all commercial loan appraisals until projects were completed. Approved payments of invoicesCoordinated and taught Commercial Loan Officers any new Federal/State regulations or Laws that came into effect and implemented changes to abide by them.Brought the collection debt down from 7% to 3% in my first three monthsEducationPleasant Hill High School, Pleasant Hill, CA High School DiplomaDiablo Valley College, Pleasant Hill, CA No degreeTechnologyMS OfficePrinters /CopiersScanners |
