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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEMAY 2021-NOWINBOUND AREA MANAGER, MQY1 MT. JULIET, TN POC over all problem solve/damages/ISS as far as training and guidance Running shifts when OM is not on site Engaging associates building Tier 1s into Tier 3s JUNE 2020INBOUND AREA MANAGER, (BFL1) AMAZON BAKERSFIELD, CA Just transferred as building was behind on construction. Overlooked 70-100 associates in stow. Managed Problem solvers, staffing, Adapt feedbacks, coachings, rates, and Time off Task.MARCH 2019INBOUND AREA MANAGER, (FAT1) AMAZON FRESNO, CA Acquired an Inbound Stow Area Manager position and was moved to Back Half Days schedule. Supervised over 50+ employees, giving those feedbacks, watching and coaching on rates, metrics, Time off Task and any other barriers for them. Overseen the ISS Department making all improvements to keep the SLA at 0 and eliminating over 60 pallets of PS and current tickets for ISS within the first month of making the AM position. Trained more ISS reps and overseen the IOL and NONCON areas as well as Problem solve areas. Increased Team rates by 20-30% from the time I came on as AM. Became POC over all of ISS both nights and days to arrange training and making sure all shifts are running on the same page to eliminate the backlog and work tickets correctly. Eliminated backlog for ISS from 47 pallets down to 5-7 total. Acquired a team of approximately 50-60 associates and learned to earn their trust and help to coach them into better associates. 2 Tracked associates Time off Task, rates, engagements, metrics, and approved time off. Worked with my Process Assistants to build them up to be able to excel and grow up to my position. Learned more about Amazon flow control, PPR, Kips, DPMO and what effects it and how to help bring it down by coaching associates on the best stow traits such as scanning out of sequence, dropping versus emptying totes as well as NSTA, UPF, and TAKT times.JUNE 2018LEAD ISS RESPRESENTATIVE, (FAT1) AMAZON FRESNO, CA Helped Launch ISS department for both FH and BH shifts. POC for OB, IB, ICQA, and Vendor returns. Trained T3 and T1 associates for ISS and making correct ISS tickets. Trained PS and OB PS how to correctly fill out trouble tickets to help drive down BL. Acquired all processes for hazmat transship so FAT1 can stay in compliance with safety regulations. Engage all associates sent to ISS to be able to help drive down SLA and eliminate WIP tickets. Trained all associates on how to properly audit ISS tickets. Able to drive down SLA by 80% to ensure customer satisfaction and quality. Helped PS in stow and ICQA to help drive down pending research items. Processed Damages, Destroys, and Unsellable items sent to Damage land correctly. Developed Standard Work Checklist for PAs to follow on how to run ISS and what specifics need to be addressed on a daily or weekly basis. Working on getting POC for donations so we can utilize majority of destroy items.SEPT 2014 JUNE 2018ISS REPRESENTATIVE, (ONT6) AMAZON MORENO VALLEY, CA Resolved ISS tickets per SLA Identified issues with ISS processes and PS processes affecting tickets and worked with Management to correct them. Assisted in updating new SOP for problem solve and trouble tickets with ICQA, IB and OB. Replaced locations for ISS to be better located when working on tickets. Trained T1 associates and PS on processes affecting ISS and outgoing items to ensure customer obsession.SAFTEY COMMITTEE Helped with correcting safety walk and areas of concern in the dock areas to eliminate accidentsAPPEALS BOARD Learned how to help eliminate issues with SOPs and helping to monitor the right way to establish ways to help associates follow the rules of the job. OUTBOUND PROCESS ASSISTANT3 Engaged T1 associates in the processes of pick and helping to drive their UPH and quality. Trained many associates on the PS process and eliminating backlog. Monitored CPTs to assure customer on time orders and quality of the product. Worked with AFE and Mezzanine on paper pulling orders for more customer obsession. Identified processing issues associated with building up BL and worked with management and learning to correct those processes. Performed GEMBA and alerted management of issues and fixes within the department. Staffed for Indirect and Direct work and maintained efficiency to make our goals a reality. Performed stand ups to make all associates aware of our daily goal and processes as well as motivate them to do their best. Worked with management to provide associates insight on their performance and/or nonperformance through feedbacks.INBOUND STOW Processed stowing items and exceeding UPH. Trained in Sherlock and helped to identify incorrect items in bins and overages. 1st Peak, worked in Sherlock and overlooked 5 other associates in the bin running process for Sherlock. Learned water spider and Decant in IB Receive.EDUCATIONAPRIL 2012CULINARY DEGREE, WIREGRASS GEORGIA TECHNICAL COLLEGE APRIL 2009BUSINESS, RIVERSIDE COMMUNITY COLLEGESKILLS Proficient in Microsoft Office Suite Lead by example Critical Thinker |
