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PHONE NUMBER AVAILABLE EMAIL AVAILABLENetwork Administrator with 7+ years of experience enhancing IT operations across the company. Advanced expertise in LAN/WAN administration, technical support, and integrated software applications. Knowledge of Windows Servers, DNS server, application server, Windows Active Directory, DHCP, and Cisco network infrastructure and peripheral processes.EducationIstanbul Aydin University, Istanbul, Turkey 2015 - 2017Competed masters degree in Computer EngineeringKabul Education University, Kabul, Afghanistan 2004 - 2007Completed bachelors degree in Computer ScienceProfessional ExperienceNational Institute of Management & Administration (NIMA) Kabul, Afghanistan Apr 2017 - June 2021Master Trainer and Network AdministratorAdministered all network operations as a sole administrator for a 150+ people workforcePerformed network administration for all servers in Windows 2012/2016 server environmentPerformed troubleshooting IP connectivity and network performance, and improving network performance.Ensured system security and reliability by maintaining device configurations/backups and network monitoring tools, reducing client support.Provided desktop support to internal users by adding computers to the domain, configuring the exchange, and handling various wireless network issuesPerformed diagnosing and troubleshooting of all PCs (PC Technician)Performed all task related to network issueDeveloped and prepared course syllabuses for Computer Science classesPrepared lesson plans and lectures for undergraduate and graduate studentsLectured of all IT and network class of NIMAPrepared the lectures on the PowerPoint office suite and presented to studentsConducted quizzes, evaluated results and worked on the improvements of coursesPrepared exam question and conducted examsReviewed, verified and completed the exam scores on an excel spreadsheetCommunicated with students via email, text messages and phone calls and answered their inquiriesTraining of all basic and high level of IT and network classesIstanbul Aydin University, Istanbul, Turkey Feb 2014 - Feb 2017Information Technology (IT) AssistantPerformed setup and configuration of the helpdesk softwarePerformed installation and configuration new servers with Windows Server and RAID configurationsConfigured, implemented and deployed group policiesConfigured and created new VPN access through Watch guard firewallManaged, maintained, and resolved issues for users, workstations and printersProvided helpdesk support and answered clients questions on the phoneOpened, tracked and closed tickets on the systemProfessional Experience ContinuedDocumented software installations, hardware installations and resolutionsDiagnosing and Troubleshooting of all PCs (PC Technician)Computer Technology Institute (CTI), Kabul, Afghanistan Aug 2009 - Sep 2013Lecturer of Computer Science ClassesDeveloped and prepared course syllabuses for Computer Science classesPrepared lesson plans and lectures for undergraduate and graduate studentsLecturing of all IT and network class of Computer Technology InstitutePrepared the lectures on the PowerPoint office suite and presented to studentsConducted quizzes, evaluated results and worked on the improvements of coursesPrepared exam question and conducted examsReviewed, verified and completed the exam scores on an excel spreadsheetCommunicated with students via email, text messages and phone calls and answered their inquiriesTraining of all basic and high level of IT and network classesTetra Tech USAID Project, Kabul, Afghanistan Aug 2011 - Sep 2013Computer Management AssistantServed as a Computer Management Assistant of the Computer Center in charge of the day-to-day operations and support of Windows OS, PC/LAN hardware, software, applicationsPerformed installation, monitoring, testing and network management of systems, Windows OS server/workstation, CISCO devices, PC/LAN hardware, software, peripherals, data communication equipment and accessories, recommended and performed upgrades, enhancements and re-configuration to attain optimum system efficiency and performanceCoordinated with Computer Management Specialist the installation, maintenance and replacement of power outlets and extensions, communication lines, LAN cabling in support of the data communications, networking and inter-connectivity of the Mission automation hardware, peripherals and auxiliary equipment.Interacted with end Users on a day-to-day basis and provides first line support on standard application software packages and other agency software installed on the various platforms.Performed support for users with any sort of PC problem including: hardware, system software, application software and automated systemsManaged all automation maintenance contracts of IRM for Servers, PC/LAN and Server hardware, software, applications, peripherals, data communication equipment, accessories, and auxiliary equipment. Ensured that contractors provided services and performed according to the provisions of the contractsIT SupportResponsible to troubleshoot the LAN.Provide internet for all usersTroubleshoot the networks problems.Troubleshoot the computers.Purchasing the IT equipment.Troubleshoot the networks problems.Installing, registering and setup of different operating systems.Checking and updating the stand-alone network computers.Joining the Computers to the domain.Installing, Imaging the laptops and desktops.Troubleshooting of Windows, Users, Software and hardware.Ensure the use of updated virus versions on all computers.Provide technical support during the weekends and non-official time for any IT related Matters.CERTIFICATIONSMicrosoft OfficeIT Essential 1 (Online Certified)IT Essential 2 (Online Certified)A+ Hardware Comp (TIA)MCSE (MCITP)CCNA (Online Certified)CCNA (Online Certified)PersianExcellentExcellentExcellentPashtoVery GoodVery GoodVery GoodEnglishGoodVery GoodVery GoodTurkishVery GoodExcellentExcellentLanguages Speaking Reading Writing |