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Candidate's Name , JRStreet Address   PHONE NUMBER AVAILABLEEMAIL AVAILABLETo obtain a position providing case management to young adults and/or their families.EXPERIENCEFEBRUARY 4, 2009  APRIL 1, 2021FAMILY INVESTMENT ADMINISTRATOR, BALTIMORE CITY DEPARTMENT OF SOCIAL SERVICES State of Marylands point of contact for customers in need of social service benefits Assisted customers to apply for and obtain food stamps (SNAP Program), Medical Assistance and Disability benefits Served as Central Office Customer Service Representative addressing customer complaints in the area of SNAP, Medical Assistance, Disability, Emergency Assistance and Temporary Cash AssistanceEDUCATIONSEPTEMBER 1997  2005COPPIN STATE UNIVERSITYMajor in Rehabilitation Counseling; Completed 112 credits. Eight credits needed to obtain Bachelor of Arts Degree.SKILLS Client advocacy Knowledge of Social Service Programs Computer literacy Data Entry Record oversight and accuracy Excellent written and verbal communication  Knowledge of community resources and referrals Excellent customer service skills Excellent case management skills Analytical decision maker with excellent critical thinking skills Recognized collaboratorACTIVITIESEnthusiastic about assisting underserved populations obtain a better quality of life. Taught health and wellness, Tai Chi and mindfulness meditation Volunteered at Park Heights Community Health Alliance and Empowering Minds Resource Center (Mens Group) Board Member, Friends of Gwynn Falls Leakin Park (FOGFLP) Leakin Park Volunteer Steward; helped create meditation space including Hopi Native American labyrinth; helped restore magnolia tree grove and trails.