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Click here or scroll down to respond to this candidateCandidate's Name
Pennsburg, PA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryFlexible Customer Service Representative offering 10 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Looking for a new role where hard work and dedication willbe highly valued.Skills. Customer Data Confidentiality. De-escalation TechniquesCall DocumentationData EntryVerbal and Written CommunicationQuality Assessment and Assurance Efficient and Detail-OrientedTransaction ProcessingPOS Systems and Ordering Platforms Courteous with Strong Service Mindset Customer ServiceMultitasking and PrioritizationData Entry and MaintenanceInbound and Outbound Calling Call Center Operations . Customer RelationsConflict MediationCourteous Demeanor Customer Retention StrategiesClerical Support Meticulous Attention to DetailData Review. 10-Key Certification Invoice Processing Multi-Line Phone ProficiencyPleasant Demeanor ..Customer Service-OrientedProject Management AbilitiesHigh-Energy AttitudeExperienceDRIVER HELPER 10/2021-02/2022 United Parcel Service, UPS - Kulpmont, PA Lifted boxes and products with correct safety gear and techniques.Kept loads from being damaged through proper loading and security.Documented delivery information, updating after each stop.Dropped off items at customer locations. Loaded and unloaded products according to driver direction to meet continuous delivery deadlines. Helped driver move loads as heavy as 70 pounds and install items at customer locations.SENIOR LEAD INTERVIEWER 02/2008 - 06/2018 M. Davis & Co Inc - Philadelphia, Pa Promoted to leadership position in recognition of strong work ethic and provided exceptional customerservice. Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth. Delegated tasks to team members, maximizing unique strengths and skill sets. Conducted inspections of equipment before, during and after shifts to prevent project delays and resolveissues. Monitored team performance and reported on metrics. Generated and shared comprehensive and detailed reports about team performance, mission-relatedobjectives and deadlines. Delegated daily tasks to team members to optimize group productivity.Education and TrainingJohn Bartram High School - Philadelphia, PA GED03/1987 |
