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Dec 2012M I C H A E LI A N N O N EPHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address  stone mountain hwy,Lilburn, Ga 30047PROFESSIONAL SUMMARYExcellent communicator, very personable, calm under pressure. Friendly Call Center Agent handles incoming calls and resolves customer issues and challenges to build customer loyalty. Listens attentively to caller needs and utilizes job-related software to perform comprehensive account and service functions. High-energy Call Center Representative offering top skills in call control and customer relationship management. Smoothly handles high volume of inbound and outbound calls with maximum performance and service quality. Multitasks in fast-paced environments and proactively resolves conflicts.SKILLSCustomer service Investigations and resolutionsCustomer account updatesEXPERIENCECall Center Agent, Dynata, Apr 2022 Current, Lilburn, Ga Political surveys, script reading, fast paced call placing and answering, accurate recording of information while on closely monitored calls. Operation of virtual call center software, troubleshooting technical issues. Attend regular training and pre shift meetings.Business Owner, Self, Jan 2010 Dec 2022, Lilburn, Ga Logistics, moving delivery specialist. Operation of business, scheduling, finance, driver, all round operations of local moving/delivery business with hands on engagement in work and labor operations and vehicle maintenance. Hiring of workers and man placement for specialized job assignments.Customer Service Call Center Agent, SBA, Dec 2019 Jun 2020, Lilburn, Ga Customer support virtual Call center agent, answering questions regarding small business loans provided by the government. Answering calls in fast paced environment and answering questions or connecting call to proper tier agent. EDUCATIONAssociate of Science, ParalegalKaplan University Charlotte, N.C.GPA [number]. 3.7MIDean's List Honoree,Awarded, Associates of Paralegal sciencesLANGUAGESEnglish, AdvancedExcellent verbal and written skills, pronunciation and fluent reader, HOBBIESFitness, weightlifter, life long, no drugs, alcohol ever ! Non smoker, no bad habits