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Click here or scroll down to respond to this candidate3326 Westdale CourtWaldorf, MD Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
mailto:EMAIL AVAILABLECareer Objective: To continue my career in an innovative and ever changing industry, where I can utilize my unique range of professionalism and business skills combined with 30 years of experience in the Information Technology field.Application Experience: SolardWinds Technology, Control-M, CA-7, ESP Workload Manager, BMC Remedy Viper & PEC, ECS/EM, TPX, COBOL, JCL, MVS/JES2 commands, SMC console, REXX/Clist, NDM, OFD Tandem, ThruPut Manager, Infoman, Microsoft Office, Lotus Notes, RACF / ACF2, Roscoe, TSO, IBM Utilities, CICSWork Experience:CareFirst Bluecross / Blueshield From April 2017 to November 2021Sr Datacenter EngineerResponsible for monitoring, resolving and escalating issues across all environments at front-end and back-end, involving CA-ESP scheduling, batch processes and file transmissionsMainframe schedule specialist (L2 Production support)IBM Mainframe perform weekly IPLs via the HMCJCL for Production supportActive Directory / 24 Hour Help Desk / 24 Hour Service Desk SupportUnixMVS and batch CA-7 and CA-ESP scheduling (Batch related request and Issues)Service Now Ticketing ProtocolsData Center OperationsEnsures that vital components in each environment are always up and running. Any abnormal event should be properly documented and escalated to group(s) responsibleJCL overrides, transfer of jobs from test to production.Familiarity with various tools such as Control-M, Enterprise Manager, Introscope, Websphere, Enterprise Admin Console and Health ChecksAirline Tariff Publishing Co. (ATPCO) Dulles, VA From December 2009 to January 2017Level 2 Data Center AnalystResponsible for monitoring, resolving and escalating issues across all environments at front-end and back-end, involving scheduling, batch processes and file transmissionsMainframe schedule specialist (L2 Production support)IBM MainframeJCL for Production supportUnixMVS and batch scheduling (Batch related request and Issues)Service Now and Remedy Ticketing ProtocolsData Center OperationsEnsures that vital components in each environment are always up and running. Any abnormal event should be properly documented and escalated to group(s) responsibleResponsible for handling Adhoc requests received during off hours. This may involve file transmissions to various carriers, batch job submission, CA-7 and CA-ESP scheduling batch process, JCL overrides, transfer of jobs from test to production and performing special procedures requested by other groupsFamiliarity with various tools such as Control-M, Enterprise Manager, Introscope, Websphere, Enterprise Admin Console and Health ChecksAbility to interpret FTP messages and trouble-shoot problems. Communicate problems and issues in addressing FTP issues with carriers technical support as well as with ATPCOs network groupDocument events and procedures that can be utilized as training material for the group. Also, responsible for keeping documentation up to dateContributed in improving online procedures for operationsPerformed startups and shutdowns of CICS online regions, this includes daily and weekly IPL'sPerformed sole responsibility of handling production control function during weekends. This involves determining and analyzing problems concerning job abends and communication problems with support personnel. This also required submitting jobs with JCL overrides as requested by application supportPerformed schedule release and restart of batch jobs via CA-7. Make changes on JCLs when requiredPrepared written procedures for operators. Assisted supervisors in writing reports for managementStreamlined written documentation and procedures that helped Operators perform their tasks easily/ reduced operator errors. This also shortened training time of new operators and helped them become more independentWashington Hospital Center- MedStar Health Silver Spring, MD From August 1990 to June 2009Technical Operations SupervisorManaged a team of 8 Data Center Technical OperatorsPerformed bi-weekly payroll processing and distribution of print processing, batch processing jobs and IBM mainframe tape mountsUtilized Control-M, CA-Scheduler and ESP automated schedulers to perform management of both batch and Unix script processing within mainframe and distributed systems in a GUI environment. Ensure that process-flow meets business requirements on a timely manner. Any SLA delay is relayed to the management and business usersMonitored batch flows and system alerts via Enterprise Management and PEC alertsProvided customer service and multi-task work in a fast-paced environmentUnderstand operation of MVS OS/390 sysplex environment. Also has ability to manage OS/390 and CMOS processors along with sysplex architecture. These include virtual tapes & silos, DASDs, ESCON channels /directors. Also possess understanding to isolate and resolve OS/390 system-based error conditions relating to MVS configurationsEscalate issues to management, customers, and support groupsUtilize standard operations logs and other communication tools to clearly turn over communications and document issues following management guidelinesReferences Available Upon Request |
