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Click here or scroll down to respond to this candidateCandidate's Name
Customer Care LeadFolcroft, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceSales ConsultantBurns Honda - Marlton, NJJanuary 2021 to February 2022 Greets customer on sales floor and performs a needs analysis including make, type, and features of vehicle desired. Handles incoming "E" leads and makes outgoing prospect phone calls. Answers incoming phone calls and sets appointments on both for the customer. Explains features and demonstrates operation of vehicle in showroom or on road. Works with all Managers and negotiates sales price, including tax, trade-in allowance, license fee, and discount, and requirements for financing or lease payment of vehicle. Walks the lot and visually inspects inventory. Completes all paperwork and arranges for delivery and registration of vehicle. Delivers and familiarizes the customer with vehicle. Attends/completes required training and department meetings. Delivery Driver/WarehouseFedEx Ground - Barrington, NJApril 2019 to February 2021Delivering and handling packages with care.Being early or on time satisfy the customer's needs. Be able to work in bad weather conditions if needed. Customer Care LeadRaymour & Flanigan - Wilmington, DEAugust 2015 to February 2016 Perform continuous training, monitoring and coaching of staff to increase store sales. Manage the Call Center for Inbound and outgoing calls Implement and monitor statistical reports to ensure the highest levels are achieved in sales, call volumes, criteria, and other metrics Keep record of the store's various budgets which includes calculating the funds that were received for the day and do daily bank runs Responsible for all staffing levels, scheduling, annual reviews, hiring and terminating/layoff when required Train and supervise staff, handle customer's complaints and follow all banking policies. Create and analyze management information and reports. Receive and count working cash at the beginning of the shift and balance currency, cash and checks in Cash drawer at the end of each shift. Run credit checks on customers purchasing through finance and process loans Creates, develops, and implements methods of sourcing and recruiting qualified applicants for open positions Complete accurate billing procedures and post customer payments Retail Sales AssociateRaymour & Flanigan'sAugust 2015 to February 2016Supervised established client accounts - contacted clients regularly to establish effective working relationships; maintained relationships with the company's customers. Analyzed market potential - Researched prospective customers and potential profit. Checked quality of account services - Made regular status reports: follow-ups, closings and activities. Handled and resolved any complaints or concerns from customers Worked with company staff to effectively close sales; sales management, logistics, marketing, and tech-service Responds to all calls and service requests promptly and with courtesy; provides information to the public in a polite manner. Prepared effective action plans and schedules - Participated in marketing plan design and execution. EducationNone in Business and administrationSt. Augustine College - Raleigh, NCAugust 2016 to May 2018GEDH.D. Woodson - Washington, DC2012 to 2015Skills Microsoft Office (4 years) Cash Handling (2 years) Research & Development (2 years) Order FulfillmentCertifications and Licensesdriver's licenseAdditional InformationAREAS OF EXPERTISE Customer Service Complaint Handling & Resolution Retail Operations Customer Satisfaction Enhancement Front-End Supervision Sales & Margin Improvement Teambuilding & Training Cost-Reduction Strategies Order FulfillmentRaymour & Flanigan's |
