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Title Customer Support Service
Target Location US-IL-Lebanon
Email Available with paid plan
Phone Available with paid plan
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SergiyGolovkoContactAddressLebanon, IL, Street Address
PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLESkillsProject managementExcellentFO Network O&MExcellentCore Network PlanningExcellentProject managementVery GoodCloud solutionsVery GoodInternetExcellentCAPEX & OPEX planingVery GoodSystem integration projectsProfessional achievements:Manager with 29 years of experience in managing the telecommunications business. Professional in the field of mobile (2G, 3G, LTE, CDMA), fixed telecommunications networks and IT. Project management for the modernization and deployment of a mobile network(more than 4500 sites). Development and launch of the FTTB project"Home Internet", construction and splicing of fiber-optic networks. Project strategy development, management and implementation. Preparation of solutions, estimates, calculation of business cases, tendering, infrastructure audit, installation and configuration of equipment, construction and design of communication facilities. Experience in managing OSS and BSS systems, customer support, recruitment, staff training. Innovative thinking, high level of personal motivation, stress resistance, high communication and presentation skills. Achieving results with limited resources in the required time frame, clear process management from idea generation to implementation.Work History2019-09 -CurrentLead Core Network Planning EngineerLifecell LLCHigh-level and detailed planning of the Core Network Basic network elements for planning: EPC, IMS, Internet, FTTX, SecGW, CG NAT, IP/ MPLS, MBH, FTTB, DWDM Investment planning of network costs, preparation of CAPEX, OPEX, LTP Planning & budgeting (CAPEX, OPEX), justifications to management and investment board Development and preparation for the implementation of new technical solutions Tender organization (CGNAT, SecGW, BRASS, MPLS,MBH, Internet Access, Diameter and GTP FW). Planning the number of network elements / servers, managing software updates, monitoring keyperformance indicators of the network, definingcriteria. Negotiations with OEMs and internal customers for cross-functional group projects. Preparation of BoQs, creation of purchase requisitions, preparation of RFPs for tenders, evaluation of bids from vendors and selection of suppliersGoodLanguagesEnglishExcellentUkrainianExcellentRussianExcellent Planning, preparation of technical requirements for new computer systems of packet and IP networks,based on requests from the mobile network, marketing and sales departments according to approvedannual or long-term plans. Analysis of hardware, software of manufacturers and integration into the existing network of the Company in the framework of tendering processes. Creation of inquiries to manufacturers of software and equipment for the inclusion of new functionality or modernization of the existing one. Controlling the stages of software development or modification for network elements / servers. Project management: Fixed Internet, TransportNetwork (IP MPLS/ DWDM/ International Links/ Internet Peering) Conclusion of contracts and acceptance of worksperformed by suppliers to provide technical support for elements of networks / servers / information systems and Claude solutions for Mobile Network. Control over the implementation of warranty andpost-warranty support by equipment suppliers within the framework of fulfilling contractual obligations, repair and restoration of network elements / servers, computer systems and / or data processing facilities. Develop product strategy and concept of SD-WANproduct for enterprises2018-04 -2019-09Head of Project teamProvide Group LLCFTTB Home Internet Technical team management (over 70 people); Project management, Fixed Internet Ensuring the achievement of key indicators forinclusion and customer service; Planning and construction of FTTB fiber optic network; Organization of emergency recovery and plannedpreventive work on the FTTB network; Turning on and servicing the clients of the Home Internet network; Ensuring safe working conditions for personnel; Interaction with asset holders;2016-08 -2018-04Head of the network security monitoring &operation centerVenbest LLC The organization of monitoring and maintenance work for security and fire alarm system on more than 7000 protected sites (staff of 60 people: operators,technicians, drivers, engineers); Operation, maintenance IT and telecom infrastructure Budget unit and its successful implementation; Negotiations with clients, work with VIP clients (in person); Control of service facilities and performing routine maintenance security technicians; Control database maintenance and reporting security engineers Maintaining performance records: job descriptions, plans and schedules of staff, technicaldocumentation;2013-04 -2016-08Head of Financial and technical planning /Deputy Project Director, Vodafone networkmodernizationTechnoserv A/S ( Nokia, SWAP 2013) Develop a plan and strategy for the modernization of the regional mobile network Vodafone (4500 sites) Performed short and long term planning of a strategic project. Project management. Logistics management, planning of the work ofcontractors, site acceptance. Project office staff organization. Organization of tenders, monitoring andmaintenance, the choice of vendors and localproviders. Managed preparation of OPEX and CAPEX models for budgeting and reporting. Collected planning assumptions from Cost Centers and Budget holders.2007-04 -2013-04Technical DirectorTelecom Business Group Development of the Partner Network and Enterprise Telecom Solutions; Development of Channel Sales strategy Setting and achieving key targets Building relationship with Partners and Key Customers Preparation of Tender bids Planning and coordination of market activities Project management, construction 3G/4G mobilenetwork Working with key customers by providing business consulting and technical sales support for new NGN(Next Generation Networks) solutions for operators The development of technical specifications forconstruction projects and packet transport networks. 1997-06 -2007-04Manager of Network Planning UnitHead of Network Operation CenterEngineerGolden Telecom Planning & budgeting (CAPEX, OPEX), justifications to management and investment board SQL request developing Collect data for mediation system Network Integration with OSS systems Project management, Fixed Internet Tender organization. Operation, maintenance, planning and development of Core Network included telephone network andData/IP network, Internet, VAS and Data-centersegments Strategic consulting in Telephony, VoIP and SIP/IMS-like Service. Start Up Telecommunication projects (FTTB, MDU, NSC, Fix Mobile convergence, VoIP). Business case development Resolving networking problems. Develop and maintain systems to monitor and control network elements Control of project documentation for construction and modernization of the telephone networkExperience with equipment EWSD, SI2000, NortelMeridian 1, PDH, PON, TDM, SDH, DWDM, DSLAM,WiMAX and power supply systems.1993-06 -1997-06Officer, The military rank of captainGovernment of telecommunication Providing telecommunications services senior officials of UkraineEducation1988-06 -1993-06Master of Science : Telecom EngineeringKiev Military Institute for Telecommunication and Control(KMICC)Engineer of telecommunication.

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