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Click here or scroll down to respond to this candidateCandidate's Name
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EMAIL AVAILABLE Cell: PHONE NUMBER AVAILABLEOBJECTIVE: To seek a challenging position working in a team environment, while expanding my skills and knowledge.EXPERIENCE:3/2022-10/2022: Reservation AgentSunStream Resorts. Fort Myers Beach, FloridaCustomer Service, Make/Cancel Reservations for Six Properties, Heavy call volume. 2018 2020: Guest Service AgentCassa Hotel and Residence, New York, NYGreeted and Checked-in Guest in a courteous and prompt mannerAccommodated high profile clients and celebrity residentsConcierge Assistant - provided tourists attractions including dinner and show reservationsRendered assistance toward special needs and guest planningBalanced ADRManaged shiftsTrained new employees2015 2018: Front Desk AgentHoliday Inn, Plainview, NY.Responsible for signing up new IHG members and rewarding amenity points to new and existing membersBalance inventory in OXY and third party booking using Reservations System OperaGreet and check in/out guests and groupsBalance ADRManage shiftsSupervisor on duty and assisted with training new hiresProvide concierge services and help guest with special needsAssist Banquet Services with meetings and party venues, also showing of all room types and reception space2010 - 2015: Administrative AssistantGreen Air Concepts of New York, Elmont, NY.Supported and reported to Senior ExecutiveArranged and scheduled meetings; typed correspondences, memos and proposalsHandled all administrative tasksProvided customer service; meet and greeted clientsAssisted with sales calls and client requestsManaged office, ordered supplies and equipmentPrepared and processed checks for bank deposit2005 - 2010: Front Desk AgentHoliday Inn JFK Hotel, Queens, NY.Booked reservations using the Opera Reservations SystemGreeted and Checked-in Guest in a courteous and prompt mannerBalanced all transactions at end of each shiftConcierge Assistant- provided local information to all GuestsMultitasked and operated a high volume phone linesWorked closely with managers to monitor ADR and front desk etiquetteGroup reservations, furnished sign-in sheets and multiple key for easy check-insAssisted and provided training to new employees2003 - 2005 / 2007- 2010: Front Desk Agent (Part time) Holiday Inn Express Hotels in Manhattan, NY and Queens, NY.Greetee all Priority Club members and regular stayed guests with a hospitable smileBooked reservations using the Opera Reservations SystemSetup all Sign-in sheets and keysSet-up all wakeup call request by priority club membersAnswered a heavy call volume on PBX systemCommunicated with housekeeping for all guest requests 2002 - 2006: Administrative Assistant/FilingClerk Salviati & Santori, Valley Stream, NY.Provided receptionist supportData entry and electrical supportAccounts payable and receivableHeavy filing1999 - 2001: Back Office Managers AssistantThe Metropolitan Museum of Art, New York, NY.Program Coordinator for all visiting schoolsHeavy data entry using Vista Reservation SystemMonitored InventoryOffice Support (file, fax, & e-mails)Processed all donations (cash/checks)Accounts receivableEDUCATION:Interboro Institute/TCI College, New York, NY.High School of Fashion Industries, New York, NYNYC High School Diploma- June 1999SKILLS:Multi line Phone PBX System, Night Auditor, Opera Reservations System, Oncore, Pegasus Reservations Software, NY State Fire Safety Deputy, New York State Security Guard.All MS Windows products, Google products, Social Media: Instagram, Twitter, FaceBook, Faxing, Filing/Data Entry, Photocopying, Mass mailing, Type 40 WPM. REFERENCES: Furnished Upon Request. |
