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PHONE NUMBER AVAILABLEEMAIL AVAILABLES K I L LS Customer Service Collections Data entry Technical Support Windows 95.98.2000 XP Microsoft Word, Excel, PowerPoint, Pivot Table, V-Look ups Multiphone lines Sales rep Organization and recordkeepingP R O F E SSIONAL S UMMARYI have three years of experience in healthcare, mortgage, and collections. all of which were in customer- facing positionsleveraging customer service skills. I developed an interest in a position in a leadership role. I possess an exceptional ability towork independently or equally as well as part of a team I can multitask and connect with caller's issues and identify steps to betaken to resolve their concern . I have an immense desire for continued learning. A focused and driven person who maintainsprioritizing. Customer-oriented with previous recognition for customer service excellence. Learning new concepts and adaptingthem to achieve greater results in daily tasks. E X P E R I E N C EUnited Healthcare Group, RFL Richardson, TXPlatinum Provider Phone RepresentativeDITECH Home Mortgage Irving, TXRepresentativeSantander Consumer Lewisville, TXNanny Lewisville, TXE D U C ATIONJanuary 2022 July 2019 - Current Looking for Better Opportunity Responsible for taking inbound calls in a call center Claims Assist with adjusting claims and formulas Assisting providers with benefits and eligibility, claim status, and notifications Specialized in Prime and TDI Accounts Data entry, data verification, and analytical review of documentation received Monitor Team chats and helps other team members when assistance is needed Work on escalations issues dailyMastering accurate translation of how to navigate the insurance policies by implementing state and federal regulations according to HIPAA guidelinesUse of the following systems daily: ODAR, RMO, CDB, ISET, HSR, Right Fax, Office software, PEGA, EDSS, IDRS, Apollo, Shared Services, knowledge central, NEXIDIA, CPT codes, ICD10 codes, the Referral System. April 2018 - July 2019 Laid OffServiced organizations: Fannie Mae, Freddie Mac, and BOA while utilizing proper tools including skip tracing, micro- built, predictive dialer, and AccurintCreated and Analyzed team reports such as Excel spreadsheets with Pivot Table which provided daily/intraday performance metrics on contact center staff VLOOKUP is used on a daily basis in order to update the data return FDCPA and compliance knowledgeable Loss mitigation analysis of documents to approve customers for refinancing/ payment options. September 2016 - April 2018 Laid OffAssist customers with delinquent accounts that were 60-120 days past due and provide different payment and repayment options that were available while taking inbound and outbound callsAnswering phone calls and providing customer service to claimants regarding claim processing inquiries. September 2015 - August 2016High School DiplomaCedar Hill High School, Cedar Hill, TXNavarro College, Corsicana, TX