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Click here or scroll down to respond to this candidateCandidate's Name
Profile
I am a highly motivated, energetic, personable business professional that has a talent for quickly mastering
technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to
handling sensitive, confidential records and information. Flexible and versatile able to maintain a sense of
humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural
differences. Thrive in deadline-driven environments. Excellent team-building skills and a great Leader.
Skills Summary
MS Office Specialist Computer Savvy Legal Filings
Notary Public Call Center Collections
Account Manager Litigation Experience Data Entry
Telemarketing Agent Document Drafting Billing
Shipping/Receiving 20+Years Customer Service Travel Agent
Manager /Inside Sales Manager
SAP ERP Systems Logistics
Employment History
Flow Polymer Solutions Group 2019 2022
Customer Service, Inside Sales, Shipping Co-Ordinator
Responsible for handling customer inquiries, providing appropriate solutions and alternatives within the
time limits and provide follow up to ensure the customer satisfaction.
Responsible for keeping customer records, process customer accounts and file all necessary documents
utilizing SAP.
Supported the division by providing accurate, valid, and complete information by using the required
systems and Flow resources.
Contacted potential and existing customers by cold calling, generating sales leads, responding to sales in
quiries to secure new and increased business accounts to meet established sales targets.
Provided support in scheduling appointments for existing customers or new customers, as required.
Developed customer relationships to ensure Flow is a valued supplier of choice.
Attended trade shows and conferences as required.
Prepared accurate and timely sales information and reports for senior managers, marketing, and sales.
Managed 100+ accounts, acted as main POC for all accounts.
Polymer Additives Inc. 2016 2019
Customer Service Inside Sales
Produced incremental sales through call center with current and potential customers.
Responsible for managing all aspects of assigned accounts including, order entry, order fulfillment
activities, sales, and collections.
Responsible for managing production scheduling.
Responsible for keeping customer records, process customer accounts and file all necessary documents
utilizing SAP.
Handled pricing and billing for both international and domestic customers.
Integrity Customer Serv. Professionals, LLC 2012 2017
Property Preservation Manager - CEO
Completed oversight of all real estate property management functions including managing the day
-to-day administrative and maintenance operations.
Lead, manage, and motivate staff and vendors.
Continuously inspect the building, grounds, vacant and occupied space to determine repairs or
maintenance required to maintain high quality conditions and appearance.
Develop preventive maintenance programs with maintenance personnel, including necessary
preparation for seasonal variations.
Leggett & Platt Inc. 2012 2015
Customer Service Inside Sales, Manager
Produced incremental sales through call center with current and potential customers.
Responsible for managing all aspects of assigned accounts including, order entry, order fulfillment
activities, sales, and collections.
Responsible for managing production scheduling.
Responsible for keeping customer records, process customer accounts and file all necessary documents
utilizing ERP Systems.
Handled pricing and billing for both international and domestic customers.
Chromium Corporation 2000 2012
Customer Service - Shipping and Receiving Manager
Maintained general office administrative duties.
Responsible for customer billing, accounts receivable, and sales/customer service calls.
Handled all incoming and outgoing shipments.
Responsible for all product ordering and inventory tracking.
Responsible for managing production scheduling.
Responsible for managing all aspects of assigned accounts including, order entry, order fulfillment
activities, sales, and collections.
Education
The Academy of Court Reporting, Cleveland, Ohio
Legal Office Clerk Certification -2008
AAB - Paralegal Studies/Business
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