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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Ferguson Rd. #3127Dallas, TX Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEHello, my name is Candidate's Name . I am a self-motivated Administrator with a two years of human resources experience and six years of work at home customer service experience, including two years of chat support, which promotes quality and efficiency during a busy production cycle. I have 12 years of customer service experience including funeral services, postal services and retail. I have a willingness to continue to expand my own capabilities with this company by providing a friendly, competent voice to help achieve your companys goals. I am very proficient typist, currently 75wpm and 10,000 keystrokes. I am well organized with an at home office in a quiet environment that makes an excellent workspace for various work alone positions. I excel at partnering with business operations to identify contract issues and provide efficient solutions, while taking ownership of any resolved situation at hand. I am interested in this position as I believe this area will show what a valuable asset I can be involving this company for customer service, employees and production.WORK HISTORYCustomer Service Representative, RemoteWilliam-Sonoma3250 Van Ness AvenueSan Francisco, CA 941090ctober 2018 - CurrentSupervisor: Corby HernandezEMAIL AVAILABLEPHONE NUMBER AVAILABLEChat Response Team/Email Response Team/Service Phone RepresentativeReceive chats, emails and in-bound calls regarding William-Sonoma products and deliveries.Out-bound call back for customer inquiries.Handle catalog sales and Rewards Program inquiries.Assist with online account access troubleshooting issues.Process customer ordersAnswer customer inquiries about products, shipping, and deliveryCross sell or upsell when appropriate.Navigate multiple websites and applications to resolve issue in a timely manner.Administrator/BookkeeperLMRV Retail Ventures, LLC5630 E. Mockingbird LaneDallas, TX 75609January 2016 September 2018Supervisor: Dakota Lee - ProprietorPHONE NUMBER AVAILABLEAdministrator for five retail stores, supervisor to six employeesRemote Position work in office two days, work at home four daysHuman Resources enter new hire information and paperworkTrain employees of any new processes or systems.Payroll weekly verify hours worked, vacation days, time offData Entry enter receiving purchase orders into Finale system.Bookkeeping entered and verified information for accounts receivable/payable and banking accounts.Maintained filing system for bills, payments and vendors.Maintained utility bill payments for all locations.Maintained office supplies.Communication by phone, email, or text to vendors/employees to verify inventory information.Inventory Control weekly in-store physical counts, verify computer inventory daily.Proficient with Square, QuickBooks, ADP Payroll, Square Payroll, Finale InventoryProficient in MS Word, Excel, Power Point, OutlookRural Carrier AssistantUnited States Postal Service304 W. Boyd Dr.Allen, TX 750013Supervisor: Debbie Cox PostmasterPHONE NUMBER AVAILABLEOctober 2014 January 2016Substitute Route Carrier for any absent Route CarrierAssist Carrier with large delivery load.Sort and distribute mail and packages by delivery route.Work Sundays and overtime.Quality Control ProcessorStewart Enterprise - Restland, Dallas RMC9220 Restland DrDallas, TX 75243Supervisor: Holly Rust- Quality ControlPHONE NUMBER AVAILABLEJune 2014 September 2009Verify and reject or submit to process contracts for funeral and cemetery services and merchandise.Daily communication by phone and/or email to funeral and cemetery facilities to verify confidential, personal customer information.Verify the purchase of services and merchandise items, prices, commissions, payments, refunds, trading properties/items.Verify contracts meet the standards of the constantly changing processing policies, rules and regulations.Time sensitive and fast-paced atmosphere that involved the practice of immediate policy changes.Participate in testing of work programs for ease of use before sending out to corporation.Microsoft Word, Outlook, Excel, PowerPointData Entry HandlerGtess CorporationRichardson, TexasSupervisor: Kristy RomoPHONE NUMBER AVAILABLEFebruary 2008 August 2009Data Entry of confidential medical and dental claims: UB, HCFA, TranscribeDelta Dental Healthplus CorrespondenceHIPPA compliance10,000 keystroke and 60 wpm required.Education9/1991 - 1/1994 Michigan State University, Lansing, MichiganMajor-math minor-business02/1998 - 06/2001 Henry Ford Community CollegeMajor - Industrial ManufacturingReferencesMarcella Lewis PHONE NUMBER AVAILABLEMichael Crawford PHONE NUMBER AVAILABLE/pre> |
