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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Killeen, TX Street Address
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. SummarySkills Understands medical procedures Inbound and Outbound Calling Microsoft Oice expertise Quality control Problem-solving abilities06/2020 - CurrentMedical Assistant, Urology Austin, Austin, TX12/2019 - 05/2020Medical Assistant, Onsite Health Diagnostics, Austin, TX 06/2017 - 12/2019Customer Service Representative, Teleperformance, Killeen, TX 05/2016 - 06/2017Student Extern, Family Medicine Clinic Ltd., Harker Heights, TX ExperienceRelayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. Performed preliminary physical tests to accurately record results in patient history summary. Interviewed and engaged patients to obtain medical history, chief complaints and vital signs. Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.Partnered with healthcare and administrative sta to create patient-centered, inviting and supportive environment for patients and families. Helped residents achieve program goals and increase independence. Coordinated and executed medical waste disposal according to governmental and organizational standards. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Fielded customer complaints and queries, fast-tracking them for problem resolution. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Audited customer account information to identify issues and develop solutions. Greeted oice visitors, provided information and directed to appropriate personnel. Assisted with answering telephone calls, managing databases and drafting correspondence. Supported department by compiling paperwork and taking detailed meeting minutes. 11/2014 - 03/2016Server, Dennys, Killeen, TXAnswered continuous phone calls each day and took messages or transferred to appropriate party.Investigated latest research into degree area of study to expand foundational knowledge and support new projects. Greeted customers, answered questions, and recommended specials to increase profits. Operated POS terminals to input orders, split bills, and calculate totals. Communicated with hosts, bussers, and kitchen sta to prepare for and serve customers. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.05/2006High School DiplomaHarker Heights High School, Harker Heights, TX01/2018Certified Medical Assistant, Medical AssistingCyberTex Institute Of Technology, Killeen, TX10/2021Associate Of Arts, Information TechnologyUniversity Of Phoenix, Tempe, AZEducation AndTrainingCPR Certified EKG, Certified Clinical Medical Assistant (CCMA) Certified Phlebotomy Technician Certifications (CPT) Certified EKG TechnicianWilling to relocate: AnywhereAdditionalInformation Willing to relocate: Anywhere, Authorized to work in the US for any employer |
